Style Netbox
Customer Service Specialist
Location:
Charlotte, NC Salary:
$30 - $33 per hour Schedule:
Monday to Friday, 8-hour shifts
About Us: At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners on a journey to redefine your brand's potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description: We are seeking a dedicated and highly motivated Customer Service Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring customer satisfaction by providing exceptional service and support to our clients. As a Customer Service Specialist, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing product information.
Responsibilities:
Handle customer inquiries via phone, email, and chat in a professional manner. Resolve customer issues and complaints swiftly and efficiently, ensuring high levels of customer satisfaction. Provide detailed product information, guiding customers in their purchasing decisions. Maintain accurate records of customer interactions and transactions in our database. Follow up with customers to ensure their issues are resolved and they are satisfied with the service received. Collaborate with cross-functional teams to address customer needs and improve service processes. Qualifications:
Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-oriented mindset. Ability to handle difficult situations and customers with professionalism and empathy. Familiarity with CRM systems and practices is preferred. Comfortable with multitasking and managing time effectively in a fast-paced environment. High school diploma or equivalent; additional certification in customer service is a plus. Benefits:
Competitive hourly pay ($30 - $33 per hour). Comprehensive training and mentorship programs. Opportunities for career growth and promotion. Supportive and creative work environment. Paid time off and company-recognized holidays. Health, dental, and vision insurance options.
Charlotte, NC Salary:
$30 - $33 per hour Schedule:
Monday to Friday, 8-hour shifts
About Us: At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners on a journey to redefine your brand's potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description: We are seeking a dedicated and highly motivated Customer Service Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring customer satisfaction by providing exceptional service and support to our clients. As a Customer Service Specialist, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing product information.
Responsibilities:
Handle customer inquiries via phone, email, and chat in a professional manner. Resolve customer issues and complaints swiftly and efficiently, ensuring high levels of customer satisfaction. Provide detailed product information, guiding customers in their purchasing decisions. Maintain accurate records of customer interactions and transactions in our database. Follow up with customers to ensure their issues are resolved and they are satisfied with the service received. Collaborate with cross-functional teams to address customer needs and improve service processes. Qualifications:
Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-oriented mindset. Ability to handle difficult situations and customers with professionalism and empathy. Familiarity with CRM systems and practices is preferred. Comfortable with multitasking and managing time effectively in a fast-paced environment. High school diploma or equivalent; additional certification in customer service is a plus. Benefits:
Competitive hourly pay ($30 - $33 per hour). Comprehensive training and mentorship programs. Opportunities for career growth and promotion. Supportive and creative work environment. Paid time off and company-recognized holidays. Health, dental, and vision insurance options.