Bradford White
Consumer Service Specialist
Primary Function:
The primary responsibilities of this position will be to fulfill our customers' (particularly homeowners') needs with valued information to ensure customer satisfaction.
Responsibilities: Answer homeowner phone calls/emails and assist them in problem solving Work closely with other departments (Shipping, Product, Warranty, Tech Support) to ensure customers' needs are being taken care of Escalate customer issues to corresponding departments when necessary Navigate Bradford White website to answer customer questions in a timely manner Prep and enter customer orders as needed, in backup role Job Requirements:
Excellent written and verbal communication skills Excellent customer service skills Strong organizational and time management skills Independent work ethic Willingness to learn Proficiency with Microsoft Outlook, Word, Excel & PowerPoint
About the Company:
Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.
We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2024 we've been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the fifth straight year.
For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are
Built to be the Best®.
Today, we employ over 2000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Middleville and Niles, Michigan; Monticello, Minnesota; Uxbridge, Massachusetts; and Rochester, New Hampshire. We also have assembly operations in Morrisville, North Carolina and a distribution and training center in Halton Hills, Ontario, Canada.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Primary Function:
The primary responsibilities of this position will be to fulfill our customers' (particularly homeowners') needs with valued information to ensure customer satisfaction.
Responsibilities: Answer homeowner phone calls/emails and assist them in problem solving Work closely with other departments (Shipping, Product, Warranty, Tech Support) to ensure customers' needs are being taken care of Escalate customer issues to corresponding departments when necessary Navigate Bradford White website to answer customer questions in a timely manner Prep and enter customer orders as needed, in backup role Job Requirements:
Excellent written and verbal communication skills Excellent customer service skills Strong organizational and time management skills Independent work ethic Willingness to learn Proficiency with Microsoft Outlook, Word, Excel & PowerPoint
About the Company:
Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.
We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2024 we've been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the fifth straight year.
For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are
Built to be the Best®.
Today, we employ over 2000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Middleville and Niles, Michigan; Monticello, Minnesota; Uxbridge, Massachusetts; and Rochester, New Hampshire. We also have assembly operations in Morrisville, North Carolina and a distribution and training center in Halton Hills, Ontario, Canada.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.