Omni Inclusive
ServiceNow Administrator
Basic Requirements:
• Minimum 6+ years Relevant ServiceNow Experience. Total IT experience minimum 7+ Years.
• Experience in supporting the implementation, administration, configuration, and/or basic development of the ServiceNow tool
• Have hands-on experience in working on modules like ITSM, ITOM, Discovery Configurations, CMDB/ AMDB, etc.,
• ServiceNow Experience should include basic scripting knowledge in ServiceNow, tool configuration, design work, technical configuration, and deployment.
• Able to work on configuration of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
• Supported system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with working in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
• Excellent communication skills.
• Ready for rotational shifts including night shift.
Preferred Skills: • Understanding of Configuration Management as it relates to ITIL • Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, Service Portal. • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions • Mandatory - ServiceNow CSA certified. • ITIL certification / CIS/ CAD ServiceNow certification is an advantage.
Preferred Skills: • Understanding of Configuration Management as it relates to ITIL • Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, Service Portal. • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions • Mandatory - ServiceNow CSA certified. • ITIL certification / CIS/ CAD ServiceNow certification is an advantage.