Lisinski Law Firm
Bilingual Intake Office Coordinator - Washington, DC
Lisinski Law Firm, Washington, District of Columbia, us, 20022
Bilingual Intake Office Coordinator - Washington, DC
Join to apply for the
Bilingual Intake Office Coordinator - Washington, DC
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Lisinski Law Firm Bilingual Intake Office Coordinator - Washington, DC
3 days ago Be among the first 25 applicants Join to apply for the
Bilingual Intake Office Coordinator - Washington, DC
role at
Lisinski Law Firm Get AI-powered advice on this job and more exclusive features. This range is provided by Lisinski Law Firm. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$19.00/hr - $20.00/hr Direct message the job poster from Lisinski Law Firm About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. About the role The Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments. This candidate should have strong customer service and problem-solving skills, and be
fluent in both English and Spanish Work Schedule:
8:30am to 5:30pm Local time. 19 - 20 USD per hour (Washington DC) What you'll do 1. Greet and assist clients upon arrival. 2. Conduct initial assessments and gather necessary information to assist clients. 3. Verify client documentation by collecting ID or other necessary information. 4. Take client fingerprints following the intake appointment. 5. Submit fingerprints to FBI. 6. Scan/upload fingerprints and authorization forms into the case management system in a timely manner. 7. Scan client documents into case management system as necessary. 8. Prepare intake folders to be used by Intake Specialists. 9. Prepare and mail Welcome Kits to clients. 10. Scan contracts into case management system following signatures. 11. Answer and direct incoming calls to the appropriate department or team member. 12. Confirm upcoming appointments for clients and reschedule as needed. 13. Ensure client welcoming area is clean, organized, and replenished with appropriate snacks. 14. Collect client payments and ensure all money handling safety procedures are followed 15. Responsible for ensuring customer satisfaction based on the key performance indicators (KPIs) established by leadership. 16. Complete inventory of office supplies, as needed. Qualifications 1. Must be bilingual in Spanish and English 2. 1-3 years experience in customer service preferred 3. High school diploma or equivalent experience 4. Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written 5. Proficient in Microsoft Office Suite 6. Ruthless attention to detail 7. Excellent organizational skills 8. Ability to work independently and proactively 9. Ability to multitask and prioritize work. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Customer Service, Management, and Public Relations Industries
Legal Services Referrals increase your chances of interviewing at Lisinski Law Firm by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Intake Coordinator jobs in
Washington, United States . Kenmore, WA $50,000.00-$80,000.00 1 year ago Bellevue, WA $100,000.00-$160,000.00 4 days ago Seattle, WA $66,800.00-$142,800.00 1 week ago Seattle, WA $145,000.00-$180,000.00 1 week ago Lynnwood, WA $118,000.00-$155,000.00 2 weeks ago Seattle, WA $66,800.00-$142,800.00 3 days ago Bellevue, WA $50,000.00-$107,100.00 1 week ago Seattle, WA $66,800.00-$142,800.00 1 week ago Bellevue, WA $50,000.00-$107,100.00 2 weeks ago Greater Seattle Area $145,000.00-$180,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Bilingual Intake Office Coordinator - Washington, DC
role at
Lisinski Law Firm Bilingual Intake Office Coordinator - Washington, DC
3 days ago Be among the first 25 applicants Join to apply for the
Bilingual Intake Office Coordinator - Washington, DC
role at
Lisinski Law Firm Get AI-powered advice on this job and more exclusive features. This range is provided by Lisinski Law Firm. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$19.00/hr - $20.00/hr Direct message the job poster from Lisinski Law Firm About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. About the role The Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments. This candidate should have strong customer service and problem-solving skills, and be
fluent in both English and Spanish Work Schedule:
8:30am to 5:30pm Local time. 19 - 20 USD per hour (Washington DC) What you'll do 1. Greet and assist clients upon arrival. 2. Conduct initial assessments and gather necessary information to assist clients. 3. Verify client documentation by collecting ID or other necessary information. 4. Take client fingerprints following the intake appointment. 5. Submit fingerprints to FBI. 6. Scan/upload fingerprints and authorization forms into the case management system in a timely manner. 7. Scan client documents into case management system as necessary. 8. Prepare intake folders to be used by Intake Specialists. 9. Prepare and mail Welcome Kits to clients. 10. Scan contracts into case management system following signatures. 11. Answer and direct incoming calls to the appropriate department or team member. 12. Confirm upcoming appointments for clients and reschedule as needed. 13. Ensure client welcoming area is clean, organized, and replenished with appropriate snacks. 14. Collect client payments and ensure all money handling safety procedures are followed 15. Responsible for ensuring customer satisfaction based on the key performance indicators (KPIs) established by leadership. 16. Complete inventory of office supplies, as needed. Qualifications 1. Must be bilingual in Spanish and English 2. 1-3 years experience in customer service preferred 3. High school diploma or equivalent experience 4. Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written 5. Proficient in Microsoft Office Suite 6. Ruthless attention to detail 7. Excellent organizational skills 8. Ability to work independently and proactively 9. Ability to multitask and prioritize work. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Customer Service, Management, and Public Relations Industries
Legal Services Referrals increase your chances of interviewing at Lisinski Law Firm by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Intake Coordinator jobs in
Washington, United States . Kenmore, WA $50,000.00-$80,000.00 1 year ago Bellevue, WA $100,000.00-$160,000.00 4 days ago Seattle, WA $66,800.00-$142,800.00 1 week ago Seattle, WA $145,000.00-$180,000.00 1 week ago Lynnwood, WA $118,000.00-$155,000.00 2 weeks ago Seattle, WA $66,800.00-$142,800.00 3 days ago Bellevue, WA $50,000.00-$107,100.00 1 week ago Seattle, WA $66,800.00-$142,800.00 1 week ago Bellevue, WA $50,000.00-$107,100.00 2 weeks ago Greater Seattle Area $145,000.00-$180,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr