Mariner Finance
Repossession Assistant
FLSA Status Non Exempt
Schedule:
Monday through Friday.
Work hours will depend on the business hours of the time zone serviced.
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.
In This Role, You Will:
Perform as an Administrative Assistant in our Repossession department by supporting our branch locations and our in-house collection attorney with activity on accounts with repossessed collateral. You will work directly with employees at our branches and the collection attorney to collect information and ensure prompt follow-up of repossession activity. Will send required notices and proofs of claim on specific accounts.
Responsibilities and Essential Duties: Contact branch staff and gather necessary information and documentation to begin the auto repossession processes upon receiving Repossession Approval and Assignment requests. Prepare and mail statutory notices, demand letters (via certified mail), and deficiency balance letters to customers while ensuring adherence to state guidelines; follow up to ensure delivery to the intended party. Use CARS system to verify repossession companies are licensed, bonded and insured and then contact for repossession of customer vehicles; use CARS system to track progress of vehicle repossession. Track inquiries, bids, and purchases of vehicles to ensure successful sale within 90 days; follow up with vendors and branches to assist in timely sales of vehicles. Coordinate with repossession companies and branch employees to acquire necessary customer information to facilitate repossession, and communicate correspondence from customers as needed. Enter customer information updates into CIM to support our branches in making contact with customers (changes in address, phone number, work information, family contact information, etc). Follow collection policies and procedures of the company. Coordinate specific work tasks inter-departmentally as well as with branch employees in order to ensure the smooth and efficient flow of information. Strictly comply with the Fair Debt Collection Practices Act, Maryland Debt Collection Act, Privacy provisions of the federal and state laws, Confidential Financial Record law of the State of Maryland. May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service. Required Qualifications:
High school diploma or equivalent. Two or more (2+) years of experience in an office environment. Ability to pay close attention to detail with a high degree of accuracy. Proficient in Microsoft Outlook and Word; basic knowledge of Excel and Access. Knowledge of lending, collections, and fair practice and ethics in consumer finance preferred. Preferred Qualifications:
Associate's Degree or two (2) years of college coursework preferred. Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.
Compensation:
Hourly Rate (commensurate with experience)
Benefits:
Mariner Finance offers comprehensive benefits to eligible employees, including:
Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Insurance Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance 401(k) and Company Matching Contributions Paid Time Off - full-time employees may accrue a minimum of 120 hours per year 11 Paid Holidays FMLA Employee Assistance Program (EAP) Paid Parental Leave Referral Incentives Education Assistance Program Complimentary FIMC Membership Plan Access to industry-specific training programs Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact careers@marinerfinance.com for additional information.
Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.
For additional information, please visit: https://www.marinerfinance.com/careers/benefits/
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
Mariner Finance, LLC | NMLS #166564
FLSA Status Non Exempt
Schedule:
Monday through Friday.
Work hours will depend on the business hours of the time zone serviced.
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.
In This Role, You Will:
Perform as an Administrative Assistant in our Repossession department by supporting our branch locations and our in-house collection attorney with activity on accounts with repossessed collateral. You will work directly with employees at our branches and the collection attorney to collect information and ensure prompt follow-up of repossession activity. Will send required notices and proofs of claim on specific accounts.
Responsibilities and Essential Duties: Contact branch staff and gather necessary information and documentation to begin the auto repossession processes upon receiving Repossession Approval and Assignment requests. Prepare and mail statutory notices, demand letters (via certified mail), and deficiency balance letters to customers while ensuring adherence to state guidelines; follow up to ensure delivery to the intended party. Use CARS system to verify repossession companies are licensed, bonded and insured and then contact for repossession of customer vehicles; use CARS system to track progress of vehicle repossession. Track inquiries, bids, and purchases of vehicles to ensure successful sale within 90 days; follow up with vendors and branches to assist in timely sales of vehicles. Coordinate with repossession companies and branch employees to acquire necessary customer information to facilitate repossession, and communicate correspondence from customers as needed. Enter customer information updates into CIM to support our branches in making contact with customers (changes in address, phone number, work information, family contact information, etc). Follow collection policies and procedures of the company. Coordinate specific work tasks inter-departmentally as well as with branch employees in order to ensure the smooth and efficient flow of information. Strictly comply with the Fair Debt Collection Practices Act, Maryland Debt Collection Act, Privacy provisions of the federal and state laws, Confidential Financial Record law of the State of Maryland. May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service. Required Qualifications:
High school diploma or equivalent. Two or more (2+) years of experience in an office environment. Ability to pay close attention to detail with a high degree of accuracy. Proficient in Microsoft Outlook and Word; basic knowledge of Excel and Access. Knowledge of lending, collections, and fair practice and ethics in consumer finance preferred. Preferred Qualifications:
Associate's Degree or two (2) years of college coursework preferred. Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.
Compensation:
Hourly Rate (commensurate with experience)
Benefits:
Mariner Finance offers comprehensive benefits to eligible employees, including:
Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Insurance Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance 401(k) and Company Matching Contributions Paid Time Off - full-time employees may accrue a minimum of 120 hours per year 11 Paid Holidays FMLA Employee Assistance Program (EAP) Paid Parental Leave Referral Incentives Education Assistance Program Complimentary FIMC Membership Plan Access to industry-specific training programs Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact careers@marinerfinance.com for additional information.
Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.
For additional information, please visit: https://www.marinerfinance.com/careers/benefits/
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
Mariner Finance, LLC | NMLS #166564