Corps Team
Posted: 05/27/2025 Employment Type: Contract Industry: Retail/Consumer Goods & Services Job Number: 17470 Field of Expertise: Customer Support Remote Friendly: Hybrid Work Schedule
Job Description
Our client, a leader in the power sports industry, is seeking an experienced Customer Support Representative for a 6+ month contract assignment in Plymouth, MN. This role is hybrid and the shift will beWednesday-Saturday, 8am-7pm.
Job Summary: As a member of the Service and Operations Support Team, the Customer Support Representative– Tier 1 will support Outfitter and Dealer daily operations. The SR – Tier 1 is responsible for providing first line outfitter support by phone and email and escalating as appropriate. The Customer Support Representative Team is dedicated to delivering exceptional customer experiences.
Essential Duties & Responsibilities: Outfitter Support
Operate as the first point of contact for Outfitters (B2B) via CRM and phone system. Ensure timely and accurate responses to daily Outfitter program inquiries. Provide ad-hoc training to Outfitters related to adventure tools and processes such as MPWR Book, MPWR Learn, Check In/Out Process, Insurances, Accounting, and Program policies. Communicate pertinent information about Outfitters/Members to leadership team. Details may include competitive intelligence, expansion and growth initiatives, marketing activities, support trend/concerns. Ability to recognize unique situations and escalate as needed. Partner with Regional Account Managers to build long term relationships. Work collaboratively and cross functionally with all internal functions. Perform other tasks as assigned. Member Support
Provides a premium experience for the membership program. Empowered to resolve issues and deliver solutions that create a positive customer interaction. Operates as the first point of contact for customer support; handling inquiries and requests from members, and handing off leads to the Sales team. Facilitates member reservations; familiar with catalog offerings, knowledgeable of process and requirements, maintains accurate reservation data, and supports member bookings. Internal Team Support Assist internal teams on data entry and other ad-hoc projects. Tier 1 support via case platform. Skills, Knowledge, & Experience:
Bachelor’s degree in business or related field preferred. Must be open to working nights/weekends (as scheduled). Proven track record of excellent customer service. Strong attention to detail. Ability to understand and follow process flows, white challenging the status quo in an effort to improve the overall program. Must be able to build rapport in verbal and written communications. High performer that takes initiative with the ability to anticipate the needs of the customer. Must be able to negotiate challenges, remove barriers, and work through issues. Superior interpersonal skills. Ability to work professionally and effectively with a diverse group of individuals, building strong relationships with Outfitters and team members, and resolve conflicts or concerns as they arise. Pay Rate- $20.54- $22.54/hour
Gena joined Corps Team in 2021 and has over 12 years of recruiting experience focusing on IT, Engineering and Professional Services. She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background.She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Genahas a Bachelors degree in Journalism and a minor in Speech Communications. Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Login to save this search and get notified of similar positions. There are currently no related jobs. Please sign up for JobAlerts . Related Jobs: There are currently no related jobs. Please sign up for JobAlerts . Login to save this search and get notified of similar positions. Ready to take the next step in your career? Explore our job opportunities in the vibrant Minneapolis, Minnesota area! Known for its picturesque lakes, thriving arts scene with renowned spots such as the Walker Art Center and Guthrie Theater, and home to the iconic Mall of America, this region offers a perfect blend of urban excitement and natural beauty. With top-tier professional sports teams like the Minnesota Vikings and Timberwolves, delicious local cuisine including Juicy Lucys and Scandinavian pastries, and an abundance of parks and outdoor activities like Minnehaha Falls and the Chain of Lakes, Minneapolis provides an unmatched quality of life for job seekers looking to grow their careers. Join us in discovering all that this charming and diverse area has to offer! Corps Team
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Our client, a leader in the power sports industry, is seeking an experienced Customer Support Representative for a 6+ month contract assignment in Plymouth, MN. This role is hybrid and the shift will beWednesday-Saturday, 8am-7pm.
Job Summary: As a member of the Service and Operations Support Team, the Customer Support Representative– Tier 1 will support Outfitter and Dealer daily operations. The SR – Tier 1 is responsible for providing first line outfitter support by phone and email and escalating as appropriate. The Customer Support Representative Team is dedicated to delivering exceptional customer experiences.
Essential Duties & Responsibilities: Outfitter Support
Operate as the first point of contact for Outfitters (B2B) via CRM and phone system. Ensure timely and accurate responses to daily Outfitter program inquiries. Provide ad-hoc training to Outfitters related to adventure tools and processes such as MPWR Book, MPWR Learn, Check In/Out Process, Insurances, Accounting, and Program policies. Communicate pertinent information about Outfitters/Members to leadership team. Details may include competitive intelligence, expansion and growth initiatives, marketing activities, support trend/concerns. Ability to recognize unique situations and escalate as needed. Partner with Regional Account Managers to build long term relationships. Work collaboratively and cross functionally with all internal functions. Perform other tasks as assigned. Member Support
Provides a premium experience for the membership program. Empowered to resolve issues and deliver solutions that create a positive customer interaction. Operates as the first point of contact for customer support; handling inquiries and requests from members, and handing off leads to the Sales team. Facilitates member reservations; familiar with catalog offerings, knowledgeable of process and requirements, maintains accurate reservation data, and supports member bookings. Internal Team Support Assist internal teams on data entry and other ad-hoc projects. Tier 1 support via case platform. Skills, Knowledge, & Experience:
Bachelor’s degree in business or related field preferred. Must be open to working nights/weekends (as scheduled). Proven track record of excellent customer service. Strong attention to detail. Ability to understand and follow process flows, white challenging the status quo in an effort to improve the overall program. Must be able to build rapport in verbal and written communications. High performer that takes initiative with the ability to anticipate the needs of the customer. Must be able to negotiate challenges, remove barriers, and work through issues. Superior interpersonal skills. Ability to work professionally and effectively with a diverse group of individuals, building strong relationships with Outfitters and team members, and resolve conflicts or concerns as they arise. Pay Rate- $20.54- $22.54/hour
Gena joined Corps Team in 2021 and has over 12 years of recruiting experience focusing on IT, Engineering and Professional Services. She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background.She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Genahas a Bachelors degree in Journalism and a minor in Speech Communications. Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Login to save this search and get notified of similar positions. There are currently no related jobs. Please sign up for JobAlerts . Related Jobs: There are currently no related jobs. Please sign up for JobAlerts . Login to save this search and get notified of similar positions. Ready to take the next step in your career? Explore our job opportunities in the vibrant Minneapolis, Minnesota area! Known for its picturesque lakes, thriving arts scene with renowned spots such as the Walker Art Center and Guthrie Theater, and home to the iconic Mall of America, this region offers a perfect blend of urban excitement and natural beauty. With top-tier professional sports teams like the Minnesota Vikings and Timberwolves, delicious local cuisine including Juicy Lucys and Scandinavian pastries, and an abundance of parks and outdoor activities like Minnehaha Falls and the Chain of Lakes, Minneapolis provides an unmatched quality of life for job seekers looking to grow their careers. Join us in discovering all that this charming and diverse area has to offer! Corps Team
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