Sheehy Lexus Of Richmond
Automotive Service Appointment Coordinator
Sheehy Lexus Of Richmond, Richmond, Virginia, United States, 23214
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times-Dispatch, and Washington Post Top Workplaces Award!!!
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is looking for an energetic and detail-oriented
Service Appointment Coordinator .
As the Service Appointment Coordinator, you will be the direct link between our customers and their current and future visits.
You will assist our customers with questions, schedule appointments, and follow up with post-service contacts.
The ideal candidate will have excellent customer service skills and be passionate about creating positive relationships with our customers while maintaining a cheerful and enthusiastic disposition.
The sign-on Bonus will be paid in 2 installments:
$250
paid
after 30 days of continuous employment.
$250 paid after completing six months of continuous employment
HOURLY RATE OF $16/ PLUS MONTHLY PERFORMANCE BONUS!!
POTENTIAL HYBRID
WORK ENVIRONMENT AFTER 60 DAYS OF EMPLOYMENT, BASED ON PERFORMANCE AND OTHER REQUIREMENTS, TO BE DISCUSSED DURING THE INTERVIEW!
Sheehy Auto Stores is looking for an energetic and detail-oriented
Service Appointment Coordinator .
As the Service Appointment Coordinator, you will be the direct link between our customers and their current and future visits.
You will assist our customers with questions, schedule appointments, and follow up with post-service contacts.
The ideal candidate will have excellent customer service skills and be passionate about creating positive relationships with our customers while maintaining a cheerful and enthusiastic disposition.
We don't take a "one-size-fits-all" approach regarding our employees'
Benefits . Our programs are designed to improve your life at work and at home.
Health, Vision, and Dental Insurance
Paid Maternity and paternity leave after one year of employment
Start earning PTO on your 1st day of employment
Paid Training
Career Advancement
401(K) and profit sharing
Responsibilities
Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
Actively listen to customers, answering their questions, and directing them appropriately as they request
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Advise maintenance recommendations
Confirm scheduled and missed appointments
Requirements
Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
Strong customer service background
Excellent verbal and written communication skills
Punctual, reliable, and eager to improve
Clean driving record and valid driver’s license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is looking for an energetic and detail-oriented
Service Appointment Coordinator .
As the Service Appointment Coordinator, you will be the direct link between our customers and their current and future visits.
You will assist our customers with questions, schedule appointments, and follow up with post-service contacts.
The ideal candidate will have excellent customer service skills and be passionate about creating positive relationships with our customers while maintaining a cheerful and enthusiastic disposition.
The sign-on Bonus will be paid in 2 installments:
$250
paid
after 30 days of continuous employment.
$250 paid after completing six months of continuous employment
HOURLY RATE OF $16/ PLUS MONTHLY PERFORMANCE BONUS!!
POTENTIAL HYBRID
WORK ENVIRONMENT AFTER 60 DAYS OF EMPLOYMENT, BASED ON PERFORMANCE AND OTHER REQUIREMENTS, TO BE DISCUSSED DURING THE INTERVIEW!
Sheehy Auto Stores is looking for an energetic and detail-oriented
Service Appointment Coordinator .
As the Service Appointment Coordinator, you will be the direct link between our customers and their current and future visits.
You will assist our customers with questions, schedule appointments, and follow up with post-service contacts.
The ideal candidate will have excellent customer service skills and be passionate about creating positive relationships with our customers while maintaining a cheerful and enthusiastic disposition.
We don't take a "one-size-fits-all" approach regarding our employees'
Benefits . Our programs are designed to improve your life at work and at home.
Health, Vision, and Dental Insurance
Paid Maternity and paternity leave after one year of employment
Start earning PTO on your 1st day of employment
Paid Training
Career Advancement
401(K) and profit sharing
Responsibilities
Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
Actively listen to customers, answering their questions, and directing them appropriately as they request
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Advise maintenance recommendations
Confirm scheduled and missed appointments
Requirements
Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
Strong customer service background
Excellent verbal and written communication skills
Punctual, reliable, and eager to improve
Clean driving record and valid driver’s license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer