The Walt Disney Company
Marine & Technical Warranty Eng Mgr
The Walt Disney Company, Kissimmee, Florida, United States, 34747
Job Summary
Under the oversight of the Senior Manager of Marine and Technical Projects, oversees the warranty claim coordination between key project teams, stakeholders, and regulatory bodies, related to ship new builds and dry docks. The Marine Warranty Engineer will be responsible for ensuring that all marine operations, equipment, and projects comply with established warranty terms, safety standards, and quality regulations.
Responsibilities
Oversee the administration and execution of warranty processes as specified in the DCL contractual agreements including but not limited to:
Shipbuilders
Dry dock Facilities
OEM subcontractors
Marine Systems and Vessels
Warranty Management:
Act as point of contact for key stakeholders regarding warranty related queries and issues
Support project teams with implementation of warranty terms and conditions during design, construction, and operations
Ensure compliance with warranty terms and conditions throughout the lifecycle of the project
Provide systems and warranty process training to key shore side stakeholders and shipboard personnel
Collaborate with authorized shipboard engineers to gather necessary information for claim processing
Conduct technical assessments and inspections of marine systems and equipment to determine validity of the warranty claim
Review, assess, and submit warranty claims, as specified in the agreed warranty guidelines by DCL/MTO, Shipyard, and Key OEM Subcontractors
Coordination for equipment requiring manufacturer or 3rd party support including but not limited to:
Remote trouble shooting support.
On site service needs
Equipment repair needs requiring vessels to offload
Partnering with DCL'S Distribution Center (warehouse), Shipyard, OEM, and Vessel for logistics
IRGS Stateroom requests
Provide support to DCL Project teams in resolving complex warranty issues
Reporting and Documentation:
Organize by weekly reviews with shipyard and key OEM subcontractors regarding the status of their claims and provide updates
Maintain accurate and detailed records of all warranty claims and related documentation (i.e. inspection reports, resolutions)
All warranty claim details are to be entered and tracked in DCL'S Marine and technical system of record, AMOS
Receive, reconcile, and record payment summaries from manufacturers.
Investigate overdue, unsettled and short-paid claims.
Oversee that all aspects of the warranty processes comply with relevant industry standards, regulations, and internal policies including but not limited to:
Lloyd's Register (Ship National Administration Recognized Organization)
IMO Convention (International Maritime Organization)
SOLAS (Safety of Life at Sea)
ISPS (International Ship & Port State)
USPH (United States Public Health)
ADA (American Disabilities Act)
WDW Risk Management
WDW Legal
DCL Marine and Technical Specifications
Identify potential risks or issues requiring immediate action to ensure compliance
Develop and overview DCL Warranty Systems and Technology (e.g. Warranty claims module and associated technology devices)
Assist Private Island Resort Team with warranty related guidance
Basic Qualifications:
8+ years of experience or equivalent related experience, in marine engineering, warranty management, or similar role within the offshore or marine industry
In-depth knowledge of marine systems, offshore installations, and related technologies
Skilled in project management and problem-solving with strong attention to detail
Shipyard and vessel life cycle management
Must have strong communication and administrative skills
Ability to support initiatives, documentation, and follow up via Microsoft office suite and company specific software applications.
Demonstrated ability to collaborate and coordinate effectively with both local and international contractors, including Disney Cruise Line internal teams or internal stakeholders
Travel domestically and internationally
Support travel will be required on an as needed, travel time will vary based on ship needs and could be approximately 35% to 45% of the requirements:
Based on where the vessel is located
Day Visits or full sailings
Traveling to support dry docks
Ability to work in restricted access spaces such as electric lockers and low and high height areas
Preferred qualifications
Standard international Marine warranty engineering certificates (i.e. Lloyd's Maritime Academy or International Maritime Academy)
Education
Bachelor's degree in marine engineering, Mechanical Engineering, or related field
#DCLPJ
Job ID:
10129288
Location:
Celebration,Florida
Job Posting Company:
Disney Cruise Line
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Under the oversight of the Senior Manager of Marine and Technical Projects, oversees the warranty claim coordination between key project teams, stakeholders, and regulatory bodies, related to ship new builds and dry docks. The Marine Warranty Engineer will be responsible for ensuring that all marine operations, equipment, and projects comply with established warranty terms, safety standards, and quality regulations.
Responsibilities
Oversee the administration and execution of warranty processes as specified in the DCL contractual agreements including but not limited to:
Shipbuilders
Dry dock Facilities
OEM subcontractors
Marine Systems and Vessels
Warranty Management:
Act as point of contact for key stakeholders regarding warranty related queries and issues
Support project teams with implementation of warranty terms and conditions during design, construction, and operations
Ensure compliance with warranty terms and conditions throughout the lifecycle of the project
Provide systems and warranty process training to key shore side stakeholders and shipboard personnel
Collaborate with authorized shipboard engineers to gather necessary information for claim processing
Conduct technical assessments and inspections of marine systems and equipment to determine validity of the warranty claim
Review, assess, and submit warranty claims, as specified in the agreed warranty guidelines by DCL/MTO, Shipyard, and Key OEM Subcontractors
Coordination for equipment requiring manufacturer or 3rd party support including but not limited to:
Remote trouble shooting support.
On site service needs
Equipment repair needs requiring vessels to offload
Partnering with DCL'S Distribution Center (warehouse), Shipyard, OEM, and Vessel for logistics
IRGS Stateroom requests
Provide support to DCL Project teams in resolving complex warranty issues
Reporting and Documentation:
Organize by weekly reviews with shipyard and key OEM subcontractors regarding the status of their claims and provide updates
Maintain accurate and detailed records of all warranty claims and related documentation (i.e. inspection reports, resolutions)
All warranty claim details are to be entered and tracked in DCL'S Marine and technical system of record, AMOS
Receive, reconcile, and record payment summaries from manufacturers.
Investigate overdue, unsettled and short-paid claims.
Oversee that all aspects of the warranty processes comply with relevant industry standards, regulations, and internal policies including but not limited to:
Lloyd's Register (Ship National Administration Recognized Organization)
IMO Convention (International Maritime Organization)
SOLAS (Safety of Life at Sea)
ISPS (International Ship & Port State)
USPH (United States Public Health)
ADA (American Disabilities Act)
WDW Risk Management
WDW Legal
DCL Marine and Technical Specifications
Identify potential risks or issues requiring immediate action to ensure compliance
Develop and overview DCL Warranty Systems and Technology (e.g. Warranty claims module and associated technology devices)
Assist Private Island Resort Team with warranty related guidance
Basic Qualifications:
8+ years of experience or equivalent related experience, in marine engineering, warranty management, or similar role within the offshore or marine industry
In-depth knowledge of marine systems, offshore installations, and related technologies
Skilled in project management and problem-solving with strong attention to detail
Shipyard and vessel life cycle management
Must have strong communication and administrative skills
Ability to support initiatives, documentation, and follow up via Microsoft office suite and company specific software applications.
Demonstrated ability to collaborate and coordinate effectively with both local and international contractors, including Disney Cruise Line internal teams or internal stakeholders
Travel domestically and internationally
Support travel will be required on an as needed, travel time will vary based on ship needs and could be approximately 35% to 45% of the requirements:
Based on where the vessel is located
Day Visits or full sailings
Traveling to support dry docks
Ability to work in restricted access spaces such as electric lockers and low and high height areas
Preferred qualifications
Standard international Marine warranty engineering certificates (i.e. Lloyd's Maritime Academy or International Maritime Academy)
Education
Bachelor's degree in marine engineering, Mechanical Engineering, or related field
#DCLPJ
Job ID:
10129288
Location:
Celebration,Florida
Job Posting Company:
Disney Cruise Line
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.