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InfuSystem,

Customer Care Coordinator

InfuSystem,, Riverside, California, United States, 92504

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Employer Industry: Healthcare Services

Why consider this job opportunity: - Health plan options with employer contributions - Competitive pay with additional employee referral bonuses - Generous Paid Time Off plan and Paid Parental Leave - Opportunities for professional growth and career advancement - Supportive work environment focused on patient care and satisfaction - Comprehensive benefits package including tuition assistance and an Employee Stock Purchase Program

What to Expect (Job Responsibilities): - Assign and set up new customer accounts while maintaining existing customer files - Qualify new clients by reviewing patient orders and clinical notes - Initiate calls to patients to establish relationships and ensure receipt of pumps and supplies - Monitor pump usage and supply needs through scheduled follow-up calls with patients - Process customer and patient orders, handle complaints, and produce reports as requested by management

What is Required (Qualifications): - Associate's degree (AA) in a related field or equivalent combination of education and experience - Previous work experience with Negative Pressure Wound Therapy preferred - Strong written and verbal communication skills - Ability to perform essential duties satisfactorily - Knowledge of Medicare DME Guidelines is a plus

How to Stand Out (Preferred Qualifications): - Demonstrated strong analytical thinking and problem-solving abilities - Natural curiosity to pursue issues and increase expertise - Proven ability to collaborate effectively and work as part of a team - Passion for serving customers and patients with integrity and honesty

#HealthcareServices #CustomerCare #CareerGrowth #ComprehensiveBenefits #TeamCollaboration

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