Peachtree Group
Guest Service Agent
At Hampton Inn Indianapolis Downtown, we believe what we do each day truly does make a difference in people's lives. We provide our guests a home away from home and treat them like our family. We offer great benefits for our team (FREE downtown parking, competitive wages, medical, dental, vision, life, incentives and bonuses). We offer an inclusive, fun, and safe environment. The icing on the cake? We get to come to work in a beautiful historic building that's full of charm in the heart of Downtown Indianapolis! This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. We are looking for an experienced agent to work the 3pm - 11pm shift, 5 nights a week. Behaviors
Preferred: Thought Provoking:
Capable of making others think deeply on a subject Team Player:
Works well as a member of a group Enthusiastic:
Shows intense and eager enjoyment and interest Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations
Preferred: Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work Self-Starter:
Inspired to perform without outside help Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility Goal Completion:
Inspired to perform well by the completion of tasks Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Experience
Required: 2 years:
Customer Service 1 year:
Hotel Guest Services Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At Hampton Inn Indianapolis Downtown, we believe what we do each day truly does make a difference in people's lives. We provide our guests a home away from home and treat them like our family. We offer great benefits for our team (FREE downtown parking, competitive wages, medical, dental, vision, life, incentives and bonuses). We offer an inclusive, fun, and safe environment. The icing on the cake? We get to come to work in a beautiful historic building that's full of charm in the heart of Downtown Indianapolis! This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. We are looking for an experienced agent to work the 3pm - 11pm shift, 5 nights a week. Behaviors
Preferred: Thought Provoking:
Capable of making others think deeply on a subject Team Player:
Works well as a member of a group Enthusiastic:
Shows intense and eager enjoyment and interest Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations
Preferred: Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work Self-Starter:
Inspired to perform without outside help Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility Goal Completion:
Inspired to perform well by the completion of tasks Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Experience
Required: 2 years:
Customer Service 1 year:
Hotel Guest Services Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.