LanceSoft
Role Customer Service Account Specialist Location Murray, UT (Onsite) Duration 06+ Months (Contract toHire) Shift 1st Shift Hybrid - Tues-Thurs in office (M, F remote) Pay Range $25.00 - $30.00 per hour on W2 JOB DESCRIPTION•Previous customer service, sales or supply chain experience and a Bachelor's Degree desired.•Strong organization, planning, problem solving, analytical and leadership skills•Knowledge of supply chain/logistics in consumer products or related industry preferred with a strong customer focus.•Ability to build effective working relationships across functional areas•Experience in SAP (OTC core) Responsibilities:•The Customer Service Account Specialist (CSAS) is responsible for customer orders from newly divested retailer brands acquiring company and is the customer-advocate within the Client Supply Chain that demonstrates a commitment to the execution of transactions necessary to ensure product surety to customer•Monitors status of all open orders to ensure timely delivery and provide customer service regarding order status and logistics issues•Transaction entry for all orders received in Client ERP to ensure PO receipt, Delivery Creation, Pick/Pack and Goods Issue, coordination with transportation team ensuring capacity and scheduling activities take place and invoicing activities when all key transaction steps are completed•Key decision-making activities include: communication to internal planners at St Louis plant, Bowling Green plant and transportation partners, as well as communication back to the customer•Key point of contact for all customer supply chain activities•Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results•Understand expectations and role, then own the process