LanceSoft
Role
Customer Service Account Specialist
Location
Murray, UT (Onsite)
Duration
06+ Months (Contract toHire)
Shift
1st Shift Hybrid - Tues-Thurs in office (M, F remote)
Pay Range
$25.00 - $30.00 per hour on W2 JOB DESCRIPTION • Previous customer service, sales or supply chain experience and a Bachelor's Degree desired. • Strong organization, planning, problem solving, analytical and leadership skills • Knowledge of supply chain/logistics in consumer products or related industry preferred with a strong customer focus. • Ability to build effective working relationships across functional areas • Experience in SAP (OTC core)
Responsibilities: • The Customer Service Account Specialist (CSAS) is responsible for customer orders from newly divested retailer brands acquiring company and is the customer-advocate within the Client Supply Chain that demonstrates a commitment to the execution of transactions necessary to ensure product surety to customer • Monitors status of all open orders to ensure timely delivery and provide customer service regarding order status and logistics issues • Transaction entry for all orders received in Client ERP to ensure PO receipt, Delivery Creation, Pick/Pack and Goods Issue, coordination with transportation team ensuring capacity and scheduling activities take place and invoicing activities when all key transaction steps are completed • Key decision-making activities include: communication to internal planners at St Louis plant, Bowling Green plant and transportation partners, as well as communication back to the customer • Key point of contact for all customer supply chain activities • Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results • Understand expectations and role, then own the process
Customer Service Account Specialist
Location
Murray, UT (Onsite)
Duration
06+ Months (Contract toHire)
Shift
1st Shift Hybrid - Tues-Thurs in office (M, F remote)
Pay Range
$25.00 - $30.00 per hour on W2 JOB DESCRIPTION • Previous customer service, sales or supply chain experience and a Bachelor's Degree desired. • Strong organization, planning, problem solving, analytical and leadership skills • Knowledge of supply chain/logistics in consumer products or related industry preferred with a strong customer focus. • Ability to build effective working relationships across functional areas • Experience in SAP (OTC core)
Responsibilities: • The Customer Service Account Specialist (CSAS) is responsible for customer orders from newly divested retailer brands acquiring company and is the customer-advocate within the Client Supply Chain that demonstrates a commitment to the execution of transactions necessary to ensure product surety to customer • Monitors status of all open orders to ensure timely delivery and provide customer service regarding order status and logistics issues • Transaction entry for all orders received in Client ERP to ensure PO receipt, Delivery Creation, Pick/Pack and Goods Issue, coordination with transportation team ensuring capacity and scheduling activities take place and invoicing activities when all key transaction steps are completed • Key decision-making activities include: communication to internal planners at St Louis plant, Bowling Green plant and transportation partners, as well as communication back to the customer • Key point of contact for all customer supply chain activities • Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results • Understand expectations and role, then own the process