Ice Operations Supervisor - Davis Center at the Harlem Meer

ICE OPERATIONS SUPERVISOR- Davis Center at the Harlem Meer Sports Facilities Management, LLCLOCATION: New York City, NYDEPARTMENT: OPERATIONSREPORTS TO: ASSISTANT GENERAL MANAGERSTATUS: SEASONAL (NON-EXEMPT)ABOUT THE COMPANY:Davis Center at the Harlem Meer is a brand new state-of-the-art recreational facility in New York City's iconic Central Park featuring a 1.25 acre outdoor area which houses an elliptical pool (280' x 120') that converts to a .75 acre public green during the spring & fall and features a full-size ice rink in the winter months. A 34,000 sq ft adjacent building houses locker rooms, public restrooms, and a large indoor gathering space to support all outdoor programming. Described by Manhattan Borough President Mark Levine as "one of the most important parks equity projects for the City in decades", the new Davis Center is the capstone project of the Central Park Conservancy's 40-year effort to restore Central Park and will serve as the hub for recreational and community programming in the area. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.Davis Center at the Harlem Meer is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Assist with the setup and teardown of the ice rink for seasonal facility changeoversSupervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility managementEnsure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptlyResponsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edgerProvide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team membersEnsure compliance with safety standards while operating machinery and working in proximity to athletes and spectatorsAssist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentalsAssist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipmentPerform general maintenance tasks around the rink as assigned, including sweeping and cleaningPractice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machinesBe responsive to guest concerns and direct to appropriate manager to resolve if neededEnforce facility policies and proceduresHave general knowledge regarding program options and facility eventsAssist other operation areas as necessaryAccurately record all ice and equipment maintenance logs and daily readingsRespond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessaryEnsure health and safety standards are followedAct as manager-on-duty for opening and/or closing of the facility as scheduledComplete special projects, daily assignments, and other duties as directed by managementMINIMUM QUALIFICATIONS:Ability to work with a wide variety of ages from preschool through adultKnowledge of ice maintenance and rink operations is highly desirableExperience in facility management, preferably in an ice arena or similar environmentFlexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility scheduleExcellent communication skills, both verbal and writtenAbility to remain calm and focused in a high-volume, fast-paced environmentMust be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritizeCommitment to the safety and wellbeing of othersMust possess a valid driver's licenseCertified Ice Technician (CIT) preferredMust be willing to test for Fire Guard CertificationWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift and carry up to 50 poundsWork is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of timeExposure to ice resurfacing equipment and other machineryWill be required to stand for extended periods of timeMust be able to work independently in a busy environmentMust comply with safety and health code standards