Mental Health Association
The Program Coordinator is responsible for the oversight and leadership of multiple residential homes serving individuals recovering from an acquired brain injury (ABI) or other life-altering events. This role ensures high-quality, person-centered care through collaborative leadership, direct supervision, and regulatory compliance. Working closely with the Program Nurse and Program Clinician, the Program Coordinator promotes a culture rooted in respect, integrity, and compassion.
Supervisory & Leadership Responsibilities
- Provide oversight and direction to the Site Manager and program staff, ensuring consistent, high-quality support services.
- Serve as a problem-solver, removing barriers that impact service delivery.
- Lead the development, review, and implementation of Individual Service Plans (ISPs).
- Facilitate transitions into the program, including oversight of Transitional Assistance Plans for new admissions.
- Maintain regular, effective communication with DDS Service Coordinators for ongoing updates, HCICS reporting, and referral processes.
- Ensure all program and documentation deadlines are met through effective supervision, training, and systems management.
- Champion the mission of the New Way division and MHA's core values of Respect, Integrity , and Compassion .
- Manage staff hiring, onboarding, training, and disciplinary processes in collaboration with the Vice President.
- Maintain program compliance with licensing standards through audits, training, and operational oversight.
- Serve as a key liaison between internal departments, external vendors, regulatory entities, and families/guardians.
- Participate in the division's on-call rotation to support safe, 24/7 operations.
- Foster a collaborative and professional working environment focused on participant care.
- Maintain open, respectful communication with team members and leadership.
- Support a culture of continuous learning and feedback.
- Promote a safe and compliant environment for both staff and program participants.
- Promptly report employee accidents to HR and participant incidents to supervisory staff.
- Follow all MHA safety policies and protocols.
Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively to direct a team.
- Good oral, written, computer, and organizational skills.
- Demonstrated ability to adapt to the changing needs of the program participants. Strong interpersonal skills, patience, caring, and compassion.
- Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
- Must have ability to facilitate and develop a supportive community in a diverse, multi-cultural residential setting.
- Bachelor's Degree in related field preferred.
- Three to five years of related professional experience including a minimum of two years in a supervisory capacity or acceptable substitution of experience.
- Experience working with individuals who have sustained a brain injury, who are in recovery, and/or require physical care is strongly preferred.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403B, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Long Term Disability