Mental Health Association
Program Coordinator
The Program Coordinator is responsible for the oversight and leadership of multiple residential homes serving individuals recovering from an acquired brain injury (ABI) or other life-altering events. This role ensures high-quality, person-centered care through collaborative leadership, direct supervision, and regulatory compliance. Working closely with the Program Nurse and Program Clinician, the Program Coordinator promotes a culture rooted in respect, integrity, and compassion. Supervisory & Leadership Responsibilities
Provide oversight and direction to the Site Manager and program staff, ensuring consistent, high-quality support services. Serve as a problem-solver, removing barriers that impact service delivery. Lead the development, review, and implementation of Individual Service Plans (ISPs). Facilitate transitions into the program, including oversight of Transitional Assistance Plans for new admissions. Maintain regular, effective communication with DDS Service Coordinators for ongoing updates, HCICS reporting, and referral processes. Ensure all program and documentation deadlines are met through effective supervision, training, and systems management. Champion the mission of the New Way division and MHA's core values of Respect, Integrity, and Compassion. Manage staff hiring, onboarding, training, and disciplinary processes in collaboration with the Vice President. Maintain program compliance with licensing standards through audits, training, and operational oversight. Serve as a key liaison between internal departments, external vendors, regulatory entities, and families/guardians. Participate in the division's on-call rotation to support safe, 24/7 operations. Collaboration and Communication
Foster a collaborative and professional working environment focused on participant care. Maintain open, respectful communication with team members and leadership. Support a culture of continuous learning and feedback. Safety and Compliance
Promote a safe and compliant environment for both staff and program participants. Promptly report employee accidents to HR and participant incidents to supervisory staff. Follow all MHA safety policies and protocols.
The Program Coordinator is responsible for the oversight and leadership of multiple residential homes serving individuals recovering from an acquired brain injury (ABI) or other life-altering events. This role ensures high-quality, person-centered care through collaborative leadership, direct supervision, and regulatory compliance. Working closely with the Program Nurse and Program Clinician, the Program Coordinator promotes a culture rooted in respect, integrity, and compassion. Supervisory & Leadership Responsibilities
Provide oversight and direction to the Site Manager and program staff, ensuring consistent, high-quality support services. Serve as a problem-solver, removing barriers that impact service delivery. Lead the development, review, and implementation of Individual Service Plans (ISPs). Facilitate transitions into the program, including oversight of Transitional Assistance Plans for new admissions. Maintain regular, effective communication with DDS Service Coordinators for ongoing updates, HCICS reporting, and referral processes. Ensure all program and documentation deadlines are met through effective supervision, training, and systems management. Champion the mission of the New Way division and MHA's core values of Respect, Integrity, and Compassion. Manage staff hiring, onboarding, training, and disciplinary processes in collaboration with the Vice President. Maintain program compliance with licensing standards through audits, training, and operational oversight. Serve as a key liaison between internal departments, external vendors, regulatory entities, and families/guardians. Participate in the division's on-call rotation to support safe, 24/7 operations. Collaboration and Communication
Foster a collaborative and professional working environment focused on participant care. Maintain open, respectful communication with team members and leadership. Support a culture of continuous learning and feedback. Safety and Compliance
Promote a safe and compliant environment for both staff and program participants. Promptly report employee accidents to HR and participant incidents to supervisory staff. Follow all MHA safety policies and protocols.