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Ice Arena Supervisor
Individual serves as the ice arena supervisor by supporting and ensuring safe and effective daily operations. Examples Of Duties
Essential Duties: Exhibits a service orientation towards customers and maintains productive and positive working relationships Participates in the accomplishment of organizational and departmental goals and objectives Provides customer service support to internal and external customers Monitors incoming calls and daily in-person inquiries and provides assistance as well as problem resolution Assumes ice rink daily supervisory duties, including opening and closing procedures Accountable for all financial activity including cashiering and reconciliation/bank procedures Communicates and enforces ice rink rules and regulations Reports maintenance, inventory, and safety deficits Supports daily needs/requests of customers; including but not limited to assistance with practice/game/skating lessons/rental/event needs, payments, first aid, knowledge of area vendors (ex skate and equipment maintenance, area restaurants and stores, driving directions) Maintains regular attendance and punctuality Establishes and maintains effective working relationships with associate personnel, other City employees and the general public Performs other duties of a similar nature or level Supervisory Responsibilities: Supervise, delegate and provide work direction to ice rink safety guards on assigned shifts (not limited to public skates, tournaments, high school and collegiate games, and special events) The City of Cleveland Heights offers permanent full time employees an excellent benefits package! Comprehensive Medical & Dental Plan Paid Time Off Life Insurance Deferred Compensation Plans Employee Assistance Program
Individual serves as the ice arena supervisor by supporting and ensuring safe and effective daily operations. Examples Of Duties
Essential Duties: Exhibits a service orientation towards customers and maintains productive and positive working relationships Participates in the accomplishment of organizational and departmental goals and objectives Provides customer service support to internal and external customers Monitors incoming calls and daily in-person inquiries and provides assistance as well as problem resolution Assumes ice rink daily supervisory duties, including opening and closing procedures Accountable for all financial activity including cashiering and reconciliation/bank procedures Communicates and enforces ice rink rules and regulations Reports maintenance, inventory, and safety deficits Supports daily needs/requests of customers; including but not limited to assistance with practice/game/skating lessons/rental/event needs, payments, first aid, knowledge of area vendors (ex skate and equipment maintenance, area restaurants and stores, driving directions) Maintains regular attendance and punctuality Establishes and maintains effective working relationships with associate personnel, other City employees and the general public Performs other duties of a similar nature or level Supervisory Responsibilities: Supervise, delegate and provide work direction to ice rink safety guards on assigned shifts (not limited to public skates, tournaments, high school and collegiate games, and special events) The City of Cleveland Heights offers permanent full time employees an excellent benefits package! Comprehensive Medical & Dental Plan Paid Time Off Life Insurance Deferred Compensation Plans Employee Assistance Program