GovernmentJobs.com
Temporary/Part-Time Customer Service Representative
GovernmentJobs.com, Sacramento, California, United States, 95828
Customer Services Representative I/II
The Customer Services Representative I/II performs a variety of functions in conducting administrative and business functions for the District, including processing customer requests for service, resolving questions concerning the delivery of service and status of accounts, and processing payments. Examples of Essential Duties: Communicates with customers face-to-face, by telephone, and via email; collects appropriate funds; and coordinates establishment of services with other District staff. Performs cashiering duties, including preparing a daily deposit and maintaining an accurate cash drawer count. Receives and responds to inquiries about District service; resolves a variety of questions related to accurate meter readings, high consumption, delinquent accounts, disconnects, re-connects, non-reads, and improper billings. Coordinates inquiries regarding account status, meter location, type of installation, and meter size with appropriate District staff. Performs fiscal recordkeeping in maintaining and updating billing accounts. Effectively utilizes a variety of specialized software programs and confidential databases Researches and applies District policies and regulations regarding establishing and maintaining billing accounts. Resolves questions concerning the processing of billing related orders and delinquent accounts. Generates collections on delinquent bills, places Claim of Liens on outstanding bills, and coordinates with collection agency for uncollected accounts. Processes escrow demands and lien releases for properties in the District. Diagnoses water-related questions or concerns and refers customer to proper staff for resolution. Provides information to customers regarding District services and programs (Water Wise House Calls, rebate programs, payment options, etc.). Maintains regular attendance and adheres to prescribed work schedule to conduct job responsibilities. Builds and maintains positive working relationships with coworkers, other District employees, and the public using principles of good customer service. Performs related duties as assigned. This is a temporary position that is limited to less than 960 hours per fiscal year and as such is not eligible for most benefits.
The Customer Services Representative I/II performs a variety of functions in conducting administrative and business functions for the District, including processing customer requests for service, resolving questions concerning the delivery of service and status of accounts, and processing payments. Examples of Essential Duties: Communicates with customers face-to-face, by telephone, and via email; collects appropriate funds; and coordinates establishment of services with other District staff. Performs cashiering duties, including preparing a daily deposit and maintaining an accurate cash drawer count. Receives and responds to inquiries about District service; resolves a variety of questions related to accurate meter readings, high consumption, delinquent accounts, disconnects, re-connects, non-reads, and improper billings. Coordinates inquiries regarding account status, meter location, type of installation, and meter size with appropriate District staff. Performs fiscal recordkeeping in maintaining and updating billing accounts. Effectively utilizes a variety of specialized software programs and confidential databases Researches and applies District policies and regulations regarding establishing and maintaining billing accounts. Resolves questions concerning the processing of billing related orders and delinquent accounts. Generates collections on delinquent bills, places Claim of Liens on outstanding bills, and coordinates with collection agency for uncollected accounts. Processes escrow demands and lien releases for properties in the District. Diagnoses water-related questions or concerns and refers customer to proper staff for resolution. Provides information to customers regarding District services and programs (Water Wise House Calls, rebate programs, payment options, etc.). Maintains regular attendance and adheres to prescribed work schedule to conduct job responsibilities. Builds and maintains positive working relationships with coworkers, other District employees, and the public using principles of good customer service. Performs related duties as assigned. This is a temporary position that is limited to less than 960 hours per fiscal year and as such is not eligible for most benefits.