GovernmentJobs.com
DMV - Driver License Examiner I - District 6
GovernmentJobs.com, Charlotte, North Carolina, United States, 28245
Program Coordinator I
New hire applicants will be hired at a hiring rate of $44,210. This is a continuous posting for District 6 which serves the following counties: Alexander, Anson, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Montgomery, Stanly, and Union. We are currently looking for Driver License Examiners to serve the citizens of North Carolina. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into the internal system for reporting. You are the face of the DMV and serve an important role in reducing wait times and improving customer service. To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required. Related program experience for this position includes one or more of the following: customer service experience with diverse groups, experience providing detailed information to the public, experience working in settings that require interviewing individuals to gather information and/or working knowledge of DMV policies and procedures. Management prefers applicants with the following: Experience explaining policy, procedure and/or laws to educate customers or the public. Customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele. Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems. Work experience typing using a computer keyboard. Additional Expectations: Experience with collection and disbursement of cash is helpful. Ability to manage time efficiently to accomplish required tasks. Special Requirement: Must have a valid class C North Carolina Driver License, with no more than 5 active points and no suspensions/revocations within the last 10 years on driver license. Examiners must attend, complete and pass certification training, which requires an overnight stay from Monday to Friday for up to two weeks or 10 business days. Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle-related offense and no more than 5 active points. This position is considered "covered" under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. There will be a cost associated with this process for new employees. No cost is associated with this process for existing DMV employees. Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
New hire applicants will be hired at a hiring rate of $44,210. This is a continuous posting for District 6 which serves the following counties: Alexander, Anson, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Montgomery, Stanly, and Union. We are currently looking for Driver License Examiners to serve the citizens of North Carolina. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into the internal system for reporting. You are the face of the DMV and serve an important role in reducing wait times and improving customer service. To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required. Related program experience for this position includes one or more of the following: customer service experience with diverse groups, experience providing detailed information to the public, experience working in settings that require interviewing individuals to gather information and/or working knowledge of DMV policies and procedures. Management prefers applicants with the following: Experience explaining policy, procedure and/or laws to educate customers or the public. Customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele. Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems. Work experience typing using a computer keyboard. Additional Expectations: Experience with collection and disbursement of cash is helpful. Ability to manage time efficiently to accomplish required tasks. Special Requirement: Must have a valid class C North Carolina Driver License, with no more than 5 active points and no suspensions/revocations within the last 10 years on driver license. Examiners must attend, complete and pass certification training, which requires an overnight stay from Monday to Friday for up to two weeks or 10 business days. Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle-related offense and no more than 5 active points. This position is considered "covered" under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. There will be a cost associated with this process for new employees. No cost is associated with this process for existing DMV employees. Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.