Resident Services Coordinator - Tenderloin Family Housing & Golden Gate Apartmen

Job Summary : The Resident Services Coordinator provides support to a diverse group of residents, mainly families, single adults and seniors - at 2 family properties in the Tenderloin and Western Addition neighborhoods. The position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and low income population; has excellent service coordination, team-building and community organizing skills; and thrives in a relatively independent work environment in a team setting with other providers. This is a floater position where the person provides services at two sites. Status: Full-time, Nonexempt Location: San Francisco Hours: Monday through Friday, 9:00am to 5:30pm, plus some nights and weekends Salary: $30.26 - $31.85 per hour; Comprehensive benefits The Organization : A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions: Offer on-going supportive services to residents including case management, informationand referral, housing stability assistance, leading coordination withProperty Management and other third party providers Collaborate with onsite staff, other CCDC departments, and city funders Organize, set-up, implement, and evaluate activities including larger communityevents focusing on cross-cultural community building Create and implement programming at the property with a focus on aging-in[1]place, health & wellness, and educational workshops Build, maintain, and monitor relationships with social service agencies to bringadditional programming to the property Provide technical assistance, staffing support and translation services to allresident groups Support residents facing housing stability issues including applying for rentalassistance. Lead other resident services teams projects that come up throughout the yearsuch as an Inter-Property field trip, food programs (Meals on Wheels, food boxprogram, food drives, food pantries, etc.), and greening activities Filed resident questions on operational protocols and procedures and issuesincluding Property Management policies and procedures, rent, work orders,payment plans, reasonable accommodations, critical incidents and generalcoordination of Property Mangement meetings and communication. Order and physically shop for and purchase program supplies Triage with multiple CCDC departments to support residents involved inrelocation Gather, track and provide information for city mandated reporting General Job Responsibilities

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Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

Case Work/ Information and Referral /Housing Education: Orient new residents to Resident Services, working with them to identifyservices/benefits that best fit their needs Provide direct services such as information and referrals, andtranslation/interpretation assistance to an increasingly higher needs population Work with the Clinical Director to assess residents in need of more clinicalsupport, referring them to the in-house Wellness Team or Interdisciplinary CareTeam when applicable. Develop on-going cooperative network of government and social service agencies Serve as an advocate and liaison for residents with service agencies and/orproperty management Work in partnership with residents on their rights and responsibilities as tenants Work on site relocation projects, supporting residents to ensure continuum ofcare- Triage with multiple CCDC departments to support residents involved inrelocation Resident Community Building Plan, develop, coordinate, and lead on-site and off-site educational, social, andrecreational activities that may include, but are not limited to, the following:health and aging, safety, and nutrition workshops; holiday celebrations; outings;voter education; disaster preparedness workshops; and fire drills Provide mediation between residents when neededto support resident leadership and empowerment through resident volunteerism orexisting resident groups Work with property staff and residents to develop and implement activities andsystems that promote safety and security Educate and/or link residents to community/neighborhood projects that impacttheir quality of life Collaborate with Community Organizing and Planning on neighborhood issuesthat affect our residents; mobilize resident leaders to promote civic activism andadvocacy around these community issues Support resident leadership and empowerment by providing technical assistanceto Resident Council, if applicable, and work with residents to recruit and sustainvolunteers for programs Administrative Support Maintain resident files on all services provided, including intakes, needsassessments, service plans, referrals, and outcomes Complete/maintain service reports, grant reports, activities budgets, programfiles, and other paperwork Provide information for and/or assist with writing grant applications Conduct resident surveys to measure programs Create monthly calendar of events and activities, and produce outreach flyers andquarterly newsletters Assist in recruiting and supervising volunteers Assist Resident Services team and at organization events Attend meetings and trainings Other Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies, procedures, and safe work practices Other duties as assigned Knowledge, Skills, and Experience

: General understanding of, and sensitivity to, issues related to multigenerationalcommunities, family dynamics, senior and youth needs, mental health, and agingamongst very low-income populations Strong analytical, problem-solving, and follow-through skills Ability to collaborate with other social service agencies Capacity to operate independently, take initiative, and exercise independentjudgment Ability to maintain confidentiality of information Ability to remain professional in stressful situations Ability to work effectively with culturally diverse populations Minimum Qualifications

: Academic qualifications:

Bachelor’s Degree in Social Work or related field and two (2) years experience in providing direct services in the form of information,referrals, and/or linkages to community and public resources to low[1]income populations and one (1) year of experience in developing,organizing, and implementing group activities, or High school diploma or GED and a combination of five (5) years ofexperience in providing direct services in the form of information,referrals, and/or linkages to community and public resources to low[1]income populations as well as experience in developing, organizing, andimplementing group activities

Ability to communicate verbally and in writing Ability to work effectively with culturally diverse populations Knowledge of, and sensitivity to, the needs of low-income people Preferred Qualifications

: Experience working in a non -Supportive Housing environment, includingworking with on-site Property Management to promote housing stabilization Experience working within a Harm Reduction Model Familiarity with the resources available in the neighborhood and surroundingneighborhood of the work site Prior experience measuring program outcomes

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