SugarCRM
Base pay range
$200,000.00/yr - $240,000.00/yr
About SugarCRM From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we\'re proud of how we show up for our customers every day.
Overview SugarCRM is looking for an experienced IT and business technology leader to drive a strategic transformation across our enterprise systems, IT operations, and digital platforms. This role will be responsible for developing a cohesive IT strategy, optimizing enterprise applications, and ensuring that technology enables efficiency, scalability, and innovation.
A key focus of this role will be leading the evolution of our enterprise platforms, including our CRM, to maximize business impact and operational effectiveness. The ideal candidate is a collaborative and strategic leader with experience driving enterprise-wide IT transformation, enhancing technology governance, and aligning IT investments with business objectives.
This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically working in-office a minimum of 3 days per week.
Responsibilities
Technology & Digital Transformation
Develop and execute a unified IT strategy that aligns with business goals and enhances operational efficiency
Oversee the optimization and governance of enterprise applications, ensuring seamless integration and scalability
Lead initiatives to enhance the performance, usability, and adoption of our core business systems, including our CRM
Strengthen data management and analytics capabilities, ensuring technology supports strategic decision-making
Implement processes and systems that enhance collaboration, support hybrid work, and improve employee experience
Leadership & Organizational Excellence
Build, develop, and mentor an inclusive and high-performing IT team that supports the organization’s evolving needs
Foster a culture of continuous improvement, encouraging innovation while ensuring operational excellence
Implement IT policies, governance frameworks, and security best practices that align with business needs and compliance requirements
Ensure exceptional IT support and services, delivering a positive experience for all employees across geographies and roles
Collaboration & Business Partnership
Partner with cross-functional leaders to align IT strategy with business objectives
Drive change management initiatives, ensuring successful adoption of new technology investments
Develop and manage strategic vendor partnerships, ensuring cost-effective and scalable technology solutions
Qualifications
10+ years of progressive IT leadership experience, including enterprise systems management, IT operations, and digital transformation.
Proven track record leading large-scale IT initiatives such as application modernization, infrastructure optimization, and enterprise system integrations.
Deep expertise with CRM platforms (e.g., SugarCRM), with a focus on driving adoption, data integrity, and business process improvements.
Hands-on experience with CPQ solutions and their integration with CRM and ERP platforms to streamline quoting, pricing, and order management.
Strong knowledge of NetSuite ERP, including financials, order-to-cash, and system integrations that connect ERP with front-office applications.
Experience deploying and optimizing Sales engagement platforms (e.g., Salesloft) to improve sales productivity and pipeline visibility.
Demonstrated success building integration strategies across CRM, ERP, CPQ, and sales engagement tools to create seamless end-to-end business processes.
Strong leadership and communication skills, with the ability to engage, influence, and partner effectively with executives and cross-functional stakeholders.
Experience with IT governance, compliance, and security best practices in a fast-paced, global environment.
Ability to translate business needs into scalable, technology-enabled solutions that deliver measurable business impact.
Benefits and Perks
Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage)
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
#J-18808-Ljbffr
About SugarCRM From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we\'re proud of how we show up for our customers every day.
Overview SugarCRM is looking for an experienced IT and business technology leader to drive a strategic transformation across our enterprise systems, IT operations, and digital platforms. This role will be responsible for developing a cohesive IT strategy, optimizing enterprise applications, and ensuring that technology enables efficiency, scalability, and innovation.
A key focus of this role will be leading the evolution of our enterprise platforms, including our CRM, to maximize business impact and operational effectiveness. The ideal candidate is a collaborative and strategic leader with experience driving enterprise-wide IT transformation, enhancing technology governance, and aligning IT investments with business objectives.
This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically working in-office a minimum of 3 days per week.
Responsibilities
Technology & Digital Transformation
Develop and execute a unified IT strategy that aligns with business goals and enhances operational efficiency
Oversee the optimization and governance of enterprise applications, ensuring seamless integration and scalability
Lead initiatives to enhance the performance, usability, and adoption of our core business systems, including our CRM
Strengthen data management and analytics capabilities, ensuring technology supports strategic decision-making
Implement processes and systems that enhance collaboration, support hybrid work, and improve employee experience
Leadership & Organizational Excellence
Build, develop, and mentor an inclusive and high-performing IT team that supports the organization’s evolving needs
Foster a culture of continuous improvement, encouraging innovation while ensuring operational excellence
Implement IT policies, governance frameworks, and security best practices that align with business needs and compliance requirements
Ensure exceptional IT support and services, delivering a positive experience for all employees across geographies and roles
Collaboration & Business Partnership
Partner with cross-functional leaders to align IT strategy with business objectives
Drive change management initiatives, ensuring successful adoption of new technology investments
Develop and manage strategic vendor partnerships, ensuring cost-effective and scalable technology solutions
Qualifications
10+ years of progressive IT leadership experience, including enterprise systems management, IT operations, and digital transformation.
Proven track record leading large-scale IT initiatives such as application modernization, infrastructure optimization, and enterprise system integrations.
Deep expertise with CRM platforms (e.g., SugarCRM), with a focus on driving adoption, data integrity, and business process improvements.
Hands-on experience with CPQ solutions and their integration with CRM and ERP platforms to streamline quoting, pricing, and order management.
Strong knowledge of NetSuite ERP, including financials, order-to-cash, and system integrations that connect ERP with front-office applications.
Experience deploying and optimizing Sales engagement platforms (e.g., Salesloft) to improve sales productivity and pipeline visibility.
Demonstrated success building integration strategies across CRM, ERP, CPQ, and sales engagement tools to create seamless end-to-end business processes.
Strong leadership and communication skills, with the ability to engage, influence, and partner effectively with executives and cross-functional stakeholders.
Experience with IT governance, compliance, and security best practices in a fast-paced, global environment.
Ability to translate business needs into scalable, technology-enabled solutions that deliver measurable business impact.
Benefits and Perks
Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage)
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
#J-18808-Ljbffr