O'Reilly Auto Parts
Overview
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Responsibilities
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure the telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members comply with company policies, adhere to posted work schedules, obtain approvals for schedule changes/deviations, and clock in/out accordingly. Perform all store opening/closing duties, day-end procedures, verify/securing money/deposits, prepare bank deposits as needed, ensure security lights are on, lock doors and secure the building, arm/disarm security alarms, and check/secure delivery vehicle(s). Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. All other duties as assigned. Qualifications
Required
Sales Specialist Training, Assistant Manager Certification and RSS Certification. Desired
Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish is highly desired). Compensation and Benefits
Competitive wages and paid time off. Stock Purchase Plan and 401k with employer contributions starting day one. Medical, Dental, and Vision insurance with optional Flexible Spending Account (FSA). Team member health/wellbeing programs. Tuition educational assistance. Opportunities for career growth. O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require an accommodation, please contact rar@oreillyauto.com or call 417-862-2674, ext. 68901. Job Information
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail Location: Concord, NH
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The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Responsibilities
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure the telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members comply with company policies, adhere to posted work schedules, obtain approvals for schedule changes/deviations, and clock in/out accordingly. Perform all store opening/closing duties, day-end procedures, verify/securing money/deposits, prepare bank deposits as needed, ensure security lights are on, lock doors and secure the building, arm/disarm security alarms, and check/secure delivery vehicle(s). Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. All other duties as assigned. Qualifications
Required
Sales Specialist Training, Assistant Manager Certification and RSS Certification. Desired
Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish is highly desired). Compensation and Benefits
Competitive wages and paid time off. Stock Purchase Plan and 401k with employer contributions starting day one. Medical, Dental, and Vision insurance with optional Flexible Spending Account (FSA). Team member health/wellbeing programs. Tuition educational assistance. Opportunities for career growth. O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require an accommodation, please contact rar@oreillyauto.com or call 417-862-2674, ext. 68901. Job Information
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail Location: Concord, NH
#J-18808-Ljbffr