FIGS
Overview
FIGS is looking for an 100% awesome, capable, and experienced Store General Manager to lead our Rice Village Community Hub in Houston. As the Store General Manager, you will oversee all facets of retail operations and the development of our Community Hub staff, including sales, embroidery, back-of-house operations, in-Hub experiences, and store leadership. Your primary focus will be delivering an exceptional experience to our healthcare professionals, while also driving business growth through exemplary management. This role entails close collaboration with our HQ leadership team.
Responsibilities
Attract, develop, and lead a high-performing team through effective training and coaching
Educate and train team members to deliver exceptional customer experiences
Serve as a brand ambassador through product expertise, sharing the product story with all customers, making product recommendations, and training the team
Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business-specific KPIs
Monitor and improve sales performance and productivity in line with business objectives
Provide weekly reporting on sales and inventory trends, product performance, etc.
Create and foster a dynamic environment while motivating employees to represent the FIGS brand, mission and values
Lead by example on the sales floor up to 5 days per week, offering real-time feedback and coaching to the team
Contribute to visual merchandising efforts and ensure store standards are upheld
Ensure stock integrity practices are maintained and back of house is managed according to FIGS’ standards of operational excellence
Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs, as needed
Spearhead innovative projects within tight deadlines
Accurately track hours and expenses and review profit and loss statements for accuracy
Ensure all safety and security procedures are followed and communicate potential issues
Foster a positive, productive, and inspirational work environment
Qualifications
6+ years of experience in retail management
2+ years of experience managing high-volume retail operations
Proven track record of driving results and motivating teams
Exceptional problem solving skills
Strong verbal and written communication abilities
All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
Other must haves
Knows how to have fun and boost positive vibes
Comfortable in a fast-paced, ever changing environment
Embodies FIGS brand ethos through and through
Entrepreneurial mindset
Benefits
Annual bonus: This position is eligible to participate in the FIGS Community Hubs bonus program
Other compensation and benefits offered include:
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Benefits eligibility is determined by hour requirements and length of service
A Little Bit About Us… FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.
Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.
FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For information about how we process information in connection with your application, view our Employee & Applicant Privacy Policy linked in the footer below.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Retail Apparel and Fashion
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Responsibilities
Attract, develop, and lead a high-performing team through effective training and coaching
Educate and train team members to deliver exceptional customer experiences
Serve as a brand ambassador through product expertise, sharing the product story with all customers, making product recommendations, and training the team
Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business-specific KPIs
Monitor and improve sales performance and productivity in line with business objectives
Provide weekly reporting on sales and inventory trends, product performance, etc.
Create and foster a dynamic environment while motivating employees to represent the FIGS brand, mission and values
Lead by example on the sales floor up to 5 days per week, offering real-time feedback and coaching to the team
Contribute to visual merchandising efforts and ensure store standards are upheld
Ensure stock integrity practices are maintained and back of house is managed according to FIGS’ standards of operational excellence
Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs, as needed
Spearhead innovative projects within tight deadlines
Accurately track hours and expenses and review profit and loss statements for accuracy
Ensure all safety and security procedures are followed and communicate potential issues
Foster a positive, productive, and inspirational work environment
Qualifications
6+ years of experience in retail management
2+ years of experience managing high-volume retail operations
Proven track record of driving results and motivating teams
Exceptional problem solving skills
Strong verbal and written communication abilities
All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
Other must haves
Knows how to have fun and boost positive vibes
Comfortable in a fast-paced, ever changing environment
Embodies FIGS brand ethos through and through
Entrepreneurial mindset
Benefits
Annual bonus: This position is eligible to participate in the FIGS Community Hubs bonus program
Other compensation and benefits offered include:
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Benefits eligibility is determined by hour requirements and length of service
A Little Bit About Us… FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.
Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.
FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For information about how we process information in connection with your application, view our Employee & Applicant Privacy Policy linked in the footer below.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Retail Apparel and Fashion
#J-18808-Ljbffr