Senior Technical Consultant- IRM (Remote)

Overview

Remote Senior Technical Consultant- IRM (IRM) role at GlideFast Consulting. As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.

Responsibilities

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACLs, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

Qualifications

• 2+ years delivering technical solutions on the ServiceNow platform
• 1+ year in a consulting role, delivering software implementations preferable
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:
• ServiceNow Mainline Application(s) (IRM, or other additional products)
• Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
• ServiceNow Application Development (Scoped Applications)
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• ServiceNow development experience with IRM/GRC
• Expertise with JavaScript and ServiceNow JavaScript APIs
• Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

What will you bring with you?

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• (1) ServiceNow Mainline Implementation Certification (Risk and Compliance) required
• ITIL v3 or v4 Certification preferred
• Maintain active government security clearance if applicable

The starting pay range for this role is $125,000.00 - $165,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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