ITCON Services
ITCON Services
is seeking to hire a motivated and knowledgeable
Call Center Staff . US Citizenship REQUIRED minimum of one year of experience in a medical/hospital call center minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling Fluent in English and/or Spanish, both oral and written Ability to handle inquiries and requests in a courteous and professional manner Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively Ability to communicate information clearly, accurately, and completely Ability to record all pertinent information accurately and efficiently Ability to handle crisis and abusive calls in a professional and effective manner Ability to control the pace and flow of the inquiry/request and manage call time effectively
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.
is seeking to hire a motivated and knowledgeable
Call Center Staff . US Citizenship REQUIRED minimum of one year of experience in a medical/hospital call center minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling Fluent in English and/or Spanish, both oral and written Ability to handle inquiries and requests in a courteous and professional manner Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively Ability to communicate information clearly, accurately, and completely Ability to record all pertinent information accurately and efficiently Ability to handle crisis and abusive calls in a professional and effective manner Ability to control the pace and flow of the inquiry/request and manage call time effectively
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.