ITCON Services is hiring: Call Center Staff in Vienna

Join to apply for the Call Center Staff role at ITCON Services

ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.

Responsibilities

• Handle inquiries and requests in a courteous and professional manner
• Listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
• Gather information to determine a Service member, Veteran, or family member's needs, apply problem-solving skills, and resolve the inquiry/request effectively
• Communicate information clearly, accurately, and completely
• Record all pertinent information accurately and efficiently
• Handle crisis and abusive calls in a professional and effective manner
• Control the pace and flow of the inquiry/request and manage call time effectively

Qualifications

• US Citizenship REQUIRED
• A minimum of one year of experience in a medical/hospital call center
• A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
• Fluent in English and/or Spanish, both oral and written
• Ability to handle inquiries and requests in a courteous and professional manner
• Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
• Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
• Ability to communicate information clearly, accurately, and completely
• Ability to record all pertinent information accurately and efficiently
• Ability to handle crisis and abusive calls in a professional and effective manner
• Ability to control the pace and flow of the inquiry/request and manage call time effectively

Benefits

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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