Meter Reader

Salary : $43,456.60 - $55,462.86 AnnuallyLocation : Sacramento, CAJob Type: Full-Time CareerJob Number: 003621-25-DOUDepartment: UtilitiesDivision: Meter ReadingOpening Date: 09/02/2025Closing Date: 9/23/2025 11:59 PM Pacific THE POSITION The Meter Reading Section of the Business Services Division is responsible for the collection of all Residential, Commercial and Irrigation meter reads in the City of Sacramento. The accurate collection of these reads is needed to help ensure proper billing. Driving, knowledge of the City streets, a heightened awareness of one's surroundings while working in the field are essential functions of the Meter Reader's position. Teamwork and exceptional interpersonal skills play an important role in meeting billing deadlines and communication is also key, as there is consistent interaction with customers. IDEAL CANDIDATE STATEMENTThe ideal candidate will have experience in the following areas: - Working independently out in the field in various, shifting environments.- Driving City streets while collecting reads (Automated Meter Readings or AMR drive-by) and getting manual reads as needed. - Problem solving and making minor repairs, if necessary, to meters. - Notifying customers of potential meter reading related issues. - Verifying information on work orders. - Troubleshooting meter reading technology equipment.DEFINITIONTo read commercial water meters and record consumption; to identify water meter equipment problems; and to work with other technical personnel to resolve problems.SUPERVISION RECEIVED AND EXERCISEDDirection is provided by a higher level supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Depending upon assignment, duties may include, but are not limited to, the following:-Read water meters on assigned routes and record readings, making necessary calculations.-Check to determine consistency of meter readings and report unusual cases to a superior.-Discuss meter problems with supervisor.-Check to see that meters are registering properly and report to supervisor on such conditions as meter being dead, upside down, running backwards,water being used without being recorded by the meter and other defects or suspicious conditions.-Report to superior violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters.-Identify address for new water utility billing.-Tactfully respond to citizen inquiries and complaints.-Assist in evaluating new meter products and provide input as to changes in current meter devices.-Perform related duties as assigned. QUALIFICATIONS Knowledge of:-City street and address system.-A variety of meters and meter equipment and their respective functions.-Public contact and customer service techniques and principles.Ability to:-Learn City billing procedures and policies of water utility services.-Understand and carry out written and oral directions.-Maintain accurate and up-to-date records.-Deal tactfully with the public.-Identify meter irregularities and recommend how they can be corrected.EXPERIENCE AND EDUCATIONOne year of experience involving public contact in the field or office.DESIRABLE QUALIFICATIONSDriver License:Possession of a valid California Class C Driver License at the time of appointment. Loss of the Class C is cause for discipline. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDUREPlease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note:Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions.3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Meter Reader examination. 4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.QUESTIONS: For questions concerning this job announcement and the application process: Please visit for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at ; Send an email to ; orCall the Human Resources Department at (916) 808-5726Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.Pension Reform ActThe City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity EmployerThe City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.Additional InformationCivil Service Rules: Union Contracts:Salary Schedule: 01 APPLICATION: I understand my application must meet the minimum qualifications for consideration of employment with the City of Sacramento. The experience I list in the duties area of the "Work Experience" section of the employment application will be used to determine if I meet the minimum qualifications as stated on the job announcement. A resume, responses to the supplemental questions requiring a narrative response, employment history listed elsewhere in the application or attachments will not substitute for the information required in the "Work Experience" section of the employment application. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).Please refer to the City of Sacramento's Applicant Resources Page for Screening Instructions: https://www.cityofsacramento.gov/HR/employment Yes 02 DRIVER'S LICENSE CONFIRMATION: I attest I possess or will possess a valid California Class C Driver's License by the time of appointment if I am selected for this position. Yes No 03 SUPPLEMENTAL QUESTIONNAIRE: The answers to the questions below will be reviewed by the hiring department along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "Education" and "Work Experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization. A resume will not be accepted in lieu of completing this Supplemental Questionnaire. Lack of clarity, incomplete or inconsistent information, and/or disorganized presentation may negatively affect the hiring department's review of your Supplemental Questionnaire. I understand and agree to the above instructions. Yes 04 Describe any experience you have troubleshooting and/or repairing equipment. 05 Describe a time when you worked on a project where accuracy was critical. Include your methods of pay attention to detail and ensuring there were little to no errors. 06 Describe how you best manage your time when working alone or with limited supervision. 07 TRAINING AND EXPERIENCE EXAMINATION: The following questions are the Training and Experience (T&E) Examination. In addition to the City of Sacramento employment application, applicants must complete and submit online responses to the T&E questions. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. Therefore, your responses to the T&E Exam questions should be thorough and complete because the exam score will determine your ranking on the eligible list for this job. In accordance with the City of Sacramento's Racial and Gender Equity Action Plan (RGEAP), this examination contains non-binary names and pronouns. For additional information regarding the City's RGEAP, please copy and paste the following link into a web browser: https://www.cityofsacramento.gov/content/dam/portal/hr/Divisions/ode/workforce-equity-documents/Full-RGEAP.pdfI understand and agree to the above instructions. Yes 08 Select the one option that best describes your experience following directions from a supervisor and/or procedure manual. Two years or more At least eighteen months, but less than two years At least one year, but less than eighteen months At least six months, but less than one year Less than six months 09 Select all the boxes that best describe the strategies you have used to maintain accurate records. Record information digitally, such as a spreadsheet or data base. Write legibly on paper/hard copy documents Verify accuracy of records/data Follow policies or procedures for record retention File records numerically, alphabetically, by date, and/or an equivalent organized order. None of the above 10 Select all the boxes that best demonstrate the skills you are proficient in and use on a regular basis to communicate with customers, clients, or the public. Communicate using empathy and positive language Active listening Concise responses Confirm all questions have been answered Use of positive facial expressions, gestures, and body language Use of a balanced tone of voice Avoid using industry jargon Confirm your understanding of the inquiry or concern None of the above 11 Select the one option that best describes your experience explaining rules and/or policies with the public and/or customers. Two years or more At least eighteen months, but less than two years At least one year, but less than eighteen months At least six months, but less than one year Less than six months Required Question