Abel Womack
Advanced Technologies Implementation Specialist
Abel Womack, Lawrence, Massachusetts, us, 01842
Advanced Technologies Software Implementation Specialist
Abel Womack has an exciting opportunity for an experienced implementation specialist to join our fast-growing team!
The Advanced Technologies Implementation Specialist oversees and manages installation and implementation of iWarehouse and related warehouse management software at our customer sites throughout New England and New York. The successful applicant will support our customers through the implementation of advanced technologies that will help them manage their warehouse fleet, ensuring a complete and effective deliverable to the customer and a positive customer experience. This role is responsible for post-sale customer kickoff calls, site server setup and configuration, technical troubleshooting, onsite customer training and post-implementation support for all iWarehouse and Advanced Technologies customers.
Essential Duties: Execute and manage Advanced Technologies implementations and related projects Upon close of sale and establishment of project scope and timeline by the Project Manager, the Implementation Specialist assumes the lead role in execution of the implementation portion of designated projects. Develop comprehensive knowledge of the Abel Womack organization, capabilities, key contacts, vendors, and Raymond network. Execute Gateway spinup, GTS Server request and initial GTS configuration Complete pre-implementation audit to include on site network test, badge test and truck list verification Act as the implementation point person for designated project responsibilities to make sure all aspects of the project implementation are met with success according to customer and Abel Womack expectations. Execute onsite iWarehouse implementation through Go Live and Site Wrap up Perform essential duties including but not limited to: Customer & internal resource coordination, kickoff calls, server setup and configuration, technical troubleshooting, onsite initial customer trainings and post implementation support and ongoing training for all iWarehouse and Advanced technologies customers. Provide consistent communication with appropriate customer contacts regarding follow-ups, updates, project deliverables and any unexpected delays in a thorough and timely fashion. Identify, address, and resolve any unexpected issues that arise in designated projects and work with all necessary parties to ensure a prompt and satisfactory resolution for the customer. Partner with sales representatives and internal teams prior, during and following the close of deals for projects in which they will be involved. Follow-up with customers on completed projects and installations to confirm continued satisfaction, address any concerns, and offer further support for any additional solutions needed. Other duties and projects as assigned Qualifications & Requirements:
Relevant 4-year college degree in IT, MIS, Business or similar field, preferred. High school diploma, general education degree (GED), and/or technical school required IT Networking experience preferred (WiFi configurations, device connectivity & network security) Familiarity with iWarehouse, GTS software or other Warehouse Management Systems (WMS) desired. Experience in the Material Handling or Automation Industry strongly preferred. Mechanical aptitude and ability to understand and explain technical concepts. Strong grasp of computer software programs such as customer relationship management (CRM) and/or project management platforms. Demonstrated ability to teach others how to use software to generate and evaluate data used for decision making. Intermediate to advanced knowledge of MS Office (Outlook, Excel, Word, and PowerPoint) Excellent communication skills both written and verbal Must possess and maintain a clean driving record Ability to travel regionally on a regular basis, required
About Us Abel Womack, Inc. is the market leader in the design and implementation of complete material handling solutions-from a single Raymond lift truck, Hytrol conveyor, or Fanuc robot to automating and supporting an entire facility. For more than 100 years, we've worked closely with our customers to understand their specific operational needs, unique requirements and strategic goals. We then develop, implement and support automated solutions that maximize space utilization, material flow, order picking, productivity and overall efficiency. As a Raymond-consolidated sales and service center, we offer "small company" service levels and employment experiences with "big company" resources.
Benefits Abel Womack, Inc. offers a comprehensive benefits package which includes Anthem Blue Cross Medical, Delta Dental, Vision benefits, 401(k) and Profit-Sharing plans, Flexible Spending Accounts, life, and disability insurance, and more.
Our tagline is discover
the difference , because of our unique capabilities and philosophy. Come join our team and see how you can be
the difference .
To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here: www.abelwomack.com\careers
ABEL WOMACK, Inc. is an Equal Opportunity Employer
Veterans encouraged to apply
Abel Womack has an exciting opportunity for an experienced implementation specialist to join our fast-growing team!
The Advanced Technologies Implementation Specialist oversees and manages installation and implementation of iWarehouse and related warehouse management software at our customer sites throughout New England and New York. The successful applicant will support our customers through the implementation of advanced technologies that will help them manage their warehouse fleet, ensuring a complete and effective deliverable to the customer and a positive customer experience. This role is responsible for post-sale customer kickoff calls, site server setup and configuration, technical troubleshooting, onsite customer training and post-implementation support for all iWarehouse and Advanced Technologies customers.
Essential Duties: Execute and manage Advanced Technologies implementations and related projects Upon close of sale and establishment of project scope and timeline by the Project Manager, the Implementation Specialist assumes the lead role in execution of the implementation portion of designated projects. Develop comprehensive knowledge of the Abel Womack organization, capabilities, key contacts, vendors, and Raymond network. Execute Gateway spinup, GTS Server request and initial GTS configuration Complete pre-implementation audit to include on site network test, badge test and truck list verification Act as the implementation point person for designated project responsibilities to make sure all aspects of the project implementation are met with success according to customer and Abel Womack expectations. Execute onsite iWarehouse implementation through Go Live and Site Wrap up Perform essential duties including but not limited to: Customer & internal resource coordination, kickoff calls, server setup and configuration, technical troubleshooting, onsite initial customer trainings and post implementation support and ongoing training for all iWarehouse and Advanced technologies customers. Provide consistent communication with appropriate customer contacts regarding follow-ups, updates, project deliverables and any unexpected delays in a thorough and timely fashion. Identify, address, and resolve any unexpected issues that arise in designated projects and work with all necessary parties to ensure a prompt and satisfactory resolution for the customer. Partner with sales representatives and internal teams prior, during and following the close of deals for projects in which they will be involved. Follow-up with customers on completed projects and installations to confirm continued satisfaction, address any concerns, and offer further support for any additional solutions needed. Other duties and projects as assigned Qualifications & Requirements:
Relevant 4-year college degree in IT, MIS, Business or similar field, preferred. High school diploma, general education degree (GED), and/or technical school required IT Networking experience preferred (WiFi configurations, device connectivity & network security) Familiarity with iWarehouse, GTS software or other Warehouse Management Systems (WMS) desired. Experience in the Material Handling or Automation Industry strongly preferred. Mechanical aptitude and ability to understand and explain technical concepts. Strong grasp of computer software programs such as customer relationship management (CRM) and/or project management platforms. Demonstrated ability to teach others how to use software to generate and evaluate data used for decision making. Intermediate to advanced knowledge of MS Office (Outlook, Excel, Word, and PowerPoint) Excellent communication skills both written and verbal Must possess and maintain a clean driving record Ability to travel regionally on a regular basis, required
About Us Abel Womack, Inc. is the market leader in the design and implementation of complete material handling solutions-from a single Raymond lift truck, Hytrol conveyor, or Fanuc robot to automating and supporting an entire facility. For more than 100 years, we've worked closely with our customers to understand their specific operational needs, unique requirements and strategic goals. We then develop, implement and support automated solutions that maximize space utilization, material flow, order picking, productivity and overall efficiency. As a Raymond-consolidated sales and service center, we offer "small company" service levels and employment experiences with "big company" resources.
Benefits Abel Womack, Inc. offers a comprehensive benefits package which includes Anthem Blue Cross Medical, Delta Dental, Vision benefits, 401(k) and Profit-Sharing plans, Flexible Spending Accounts, life, and disability insurance, and more.
Our tagline is discover
the difference , because of our unique capabilities and philosophy. Come join our team and see how you can be
the difference .
To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here: www.abelwomack.com\careers
ABEL WOMACK, Inc. is an Equal Opportunity Employer
Veterans encouraged to apply