ALO
Overview
The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. Responsibilities
Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching Continue to build the client relationship daily with our customers Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Business & People Leadership
Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized Demonstrate strong business acumen by leveraging metrics to support business-driving strategies Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests People Leader
Leads by example and inspires staff in daily operations and guest experience Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader Business Partner
Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed Execute company-level operations-focused directives, projects and initiatives, in partnership with the Sales & Service Manager Qualifications
2+ Years prior work experience in a client-centric, sales environment Proven leadership capabilities demonstrating excellent decision making Values feedback, receptive to receiving feedback and eager to provide High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually, and as a team Excellent interpersonal and written communication skills Aligns with and embodies Alo’s guiding principles Job Level: Associate Employment details & Perks
The Sales & Service Lead is a full-time role requiring 32-40 hours per week Open availability for full-time employees; variable shifts including peak days and weekends Ability to work during the company’s Blackout period (Thanksgiving week through the end of the holiday season) Perks: generous employee discount, Alo Moves membership, competitive medical/dental/vision plans, mental health resources, 401K with company matching, monthly store incentives, clothing allowance, free yoga classes The Company’s Lead base pay ranges from $17.00 - $19.00/hour in Boston, MA. Leads may participate in the Monthly Store Incentive bonus program, which may increase total compensation. Other rewards may include clothing allowance, employee discount, 401K, medical/dental/vision plans, commuter benefits, and wellness resources. For CA residents, Job Applicant Privacy Policy HERE.
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The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. Responsibilities
Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching Continue to build the client relationship daily with our customers Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Business & People Leadership
Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized Demonstrate strong business acumen by leveraging metrics to support business-driving strategies Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests People Leader
Leads by example and inspires staff in daily operations and guest experience Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader Business Partner
Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed Execute company-level operations-focused directives, projects and initiatives, in partnership with the Sales & Service Manager Qualifications
2+ Years prior work experience in a client-centric, sales environment Proven leadership capabilities demonstrating excellent decision making Values feedback, receptive to receiving feedback and eager to provide High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually, and as a team Excellent interpersonal and written communication skills Aligns with and embodies Alo’s guiding principles Job Level: Associate Employment details & Perks
The Sales & Service Lead is a full-time role requiring 32-40 hours per week Open availability for full-time employees; variable shifts including peak days and weekends Ability to work during the company’s Blackout period (Thanksgiving week through the end of the holiday season) Perks: generous employee discount, Alo Moves membership, competitive medical/dental/vision plans, mental health resources, 401K with company matching, monthly store incentives, clothing allowance, free yoga classes The Company’s Lead base pay ranges from $17.00 - $19.00/hour in Boston, MA. Leads may participate in the Monthly Store Incentive bonus program, which may increase total compensation. Other rewards may include clothing allowance, employee discount, 401K, medical/dental/vision plans, commuter benefits, and wellness resources. For CA residents, Job Applicant Privacy Policy HERE.
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