Gusto
Senior Product Manager, Unified Service Platform
Gusto, Denver, Colorado, United States, 80285
Senior Product Manager, Unified Service Platform
Join to apply for the
Senior Product Manager, Unified Service Platform
role at
Gusto . About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. What Product Management Is Like At Gusto
We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners—owning an entire roadmap end to end and shipping product from strategy through to the nitty-gritty details (some describe this kind of role as a “GM” type role). Our Product team is lean, which means you’ll have a high degree of impact and ownership. We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. Day-to-day Responsibilities
Ownership: Translate customer needs and market insights into a robust product strategy for differentiated services (e.g., priority support). Manage the entire product lifecycle, from concept and development to launch and continuous refinement. Drive revenue growth and improve customer engagement through strategic optimization of service offerings. North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability through innovative tools and AI integration. Collaborate: Work with design, engineering, data, and operations teams to develop and implement AI/ML-powered tools that improve customer experience, efficiency, reduce response times, and enhance customer satisfaction. Drive Decisions: Use a customer-centric approach and data-driven insights to inform product decisions. Design and execute A/B tests to optimize product features and the customer experience. Qualifications
Experience: 5+ years in product management or adjacent roles, particularly in fast-growing companies, with a proven track record of improving customer experience (CX) and directly impacting revenue. Customer-First Approach: Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue. Strategic Decision-Making: Ability to balance long-term objectives with immediate wins, making informed decisions that leverage data and judgment while inspiring teams. Bias for Action: Empathy with strong organizational skills, executing projects effectively and applying first principles thinking. Communication and Collaboration: Proven ability to work with cross-functional teams, build trust, foster collaboration, and influence without authority. If you don’t think you meet all of the criteria but are still interested, please apply. Nobody checks every box, and we’re looking for someone excited to join the team. Compensation
Our cash compensation for this role is $152,000/yr to $190,000/yr in Denver and most major metro locations, and $184,000/yr to $230,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by location, experience, and expertise, and may vary from the amounts listed above. Where PMs work
We have offices in Denver, San Francisco, and New York and remote team members across the US and Canada. We are actively hiring for hubs including Toronto, Canada and Seattle, WA. Our open roles will specify where the position is eligible for work. Equal opportunity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require a medical or religious accommodation, please fill out this form and a member of our team will get in touch with you. Gusto also takes security and protection of personal information seriously. Please review our Fraudulent Activity Disclaimer and Applicant Privacy Notice.
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Join to apply for the
Senior Product Manager, Unified Service Platform
role at
Gusto . About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. What Product Management Is Like At Gusto
We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners—owning an entire roadmap end to end and shipping product from strategy through to the nitty-gritty details (some describe this kind of role as a “GM” type role). Our Product team is lean, which means you’ll have a high degree of impact and ownership. We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. Day-to-day Responsibilities
Ownership: Translate customer needs and market insights into a robust product strategy for differentiated services (e.g., priority support). Manage the entire product lifecycle, from concept and development to launch and continuous refinement. Drive revenue growth and improve customer engagement through strategic optimization of service offerings. North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability through innovative tools and AI integration. Collaborate: Work with design, engineering, data, and operations teams to develop and implement AI/ML-powered tools that improve customer experience, efficiency, reduce response times, and enhance customer satisfaction. Drive Decisions: Use a customer-centric approach and data-driven insights to inform product decisions. Design and execute A/B tests to optimize product features and the customer experience. Qualifications
Experience: 5+ years in product management or adjacent roles, particularly in fast-growing companies, with a proven track record of improving customer experience (CX) and directly impacting revenue. Customer-First Approach: Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue. Strategic Decision-Making: Ability to balance long-term objectives with immediate wins, making informed decisions that leverage data and judgment while inspiring teams. Bias for Action: Empathy with strong organizational skills, executing projects effectively and applying first principles thinking. Communication and Collaboration: Proven ability to work with cross-functional teams, build trust, foster collaboration, and influence without authority. If you don’t think you meet all of the criteria but are still interested, please apply. Nobody checks every box, and we’re looking for someone excited to join the team. Compensation
Our cash compensation for this role is $152,000/yr to $190,000/yr in Denver and most major metro locations, and $184,000/yr to $230,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by location, experience, and expertise, and may vary from the amounts listed above. Where PMs work
We have offices in Denver, San Francisco, and New York and remote team members across the US and Canada. We are actively hiring for hubs including Toronto, Canada and Seattle, WA. Our open roles will specify where the position is eligible for work. Equal opportunity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require a medical or religious accommodation, please fill out this form and a member of our team will get in touch with you. Gusto also takes security and protection of personal information seriously. Please review our Fraudulent Activity Disclaimer and Applicant Privacy Notice.
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