Gusto
Senior Product Manager, Unified Service Platform
Gusto, San Francisco, California, United States, 94199
Senior Product Manager, Unified Service Platform
Pay found in job post
Base pay range: $152,000.00/yr - $230,000.00/yr
About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
What Product Management is Like at Gusto
We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We value ownership and expect you to manage an entire roadmap end to end, from strategy to execution.
Our Product team is lean, which means you’ll have a high degree of impact and ownership.
We’re here to serve small and medium businesses and are driven by a mission to lift up these business owners.
About the Team
Gusto equips small businesses with Payroll, Benefits, Time Tracking, and Financial Products backed by our Unified Service Platform (USP).
The USP team scales operations while maintaining top-tier customer satisfaction and trust.
Join us to elevate our support and service experience, delivering seamless, efficient, and transformative customer experiences.
Day-to-day Responsibilities
Ownership: Translate customer needs and market insights into a robust product strategy for differentiated services (e.g., priority support). Manage the entire product lifecycle from concept to launch and ongoing refinement. Drive revenue growth and improve customer engagement through strategic optimization of service offerings.
North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability through innovative tools and AI integration.
Collaboration: Work with design, engineering, data, and operations to develop and implement AI/ML-powered tools that improve customer experience, efficiency, reduce response times, and satisfaction.
Decision-making: Use data-driven insights to inform product decisions. Design and execute A/B tests to optimize features and customer experience.
What We’re Looking For
Experience: 5+ years in product management or adjacent roles, particularly in fast-growing environments, with a track record of improving CX and impacting revenue.
Customer-first mindset: Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue.
Strategic decision-making: Ability to balance long-term objectives with immediate wins, using data and judgment to guide teams.
Bias for action: Empathetic, well-organized, and capable of delivering results while applying first-principles thinking.
Communication and collaboration: Ability to work with cross-functional teams, build trust, and influence without formal authority.
If you don’t meet every criterion, you may still be a strong fit. We value candidates who are excited to join the team.
Salary notes: Cash compensation for this role varies by location. In Denver and most major metros, ranges typically include $152,000/yr to $190,000/yr, and in San Francisco, Seattle, and New York, $184,000/yr to $230,000/yr. Final offers depend on location, experience, and other factors.
Where do PMs at Gusto work? We have offices in Denver, San Francisco, and New York with remote team members across the US and Canada. We are actively hiring for hubs in Toronto and Seattle. Some roles specify work location on the careers page.
Gusto reserves office spaces in Denver, San Francisco, and New York City. Employees based there may be required to work from the office on designated days (approx. 2-3 days per week). This may vary by role. The San Francisco office includes the SF and San Jose metro areas. Remote work may be possible with a secure, reliable internet connection.
Equal Opportunity Employer Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring on the basis of race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities and for disabled veterans in our job application procedures. If you require accommodation, please let us know.
Gusto takes security and protection of personal information seriously. Please review our Fraudulent Activity Disclaimer and Applicant Privacy Notice.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Software Development
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Base pay range: $152,000.00/yr - $230,000.00/yr
About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
What Product Management is Like at Gusto
We’re looking for high-autonomy, entrepreneurial Product Managers to build high-impact solutions for small businesses and their employees. We value ownership and expect you to manage an entire roadmap end to end, from strategy to execution.
Our Product team is lean, which means you’ll have a high degree of impact and ownership.
We’re here to serve small and medium businesses and are driven by a mission to lift up these business owners.
About the Team
Gusto equips small businesses with Payroll, Benefits, Time Tracking, and Financial Products backed by our Unified Service Platform (USP).
The USP team scales operations while maintaining top-tier customer satisfaction and trust.
Join us to elevate our support and service experience, delivering seamless, efficient, and transformative customer experiences.
Day-to-day Responsibilities
Ownership: Translate customer needs and market insights into a robust product strategy for differentiated services (e.g., priority support). Manage the entire product lifecycle from concept to launch and ongoing refinement. Drive revenue growth and improve customer engagement through strategic optimization of service offerings.
North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability through innovative tools and AI integration.
Collaboration: Work with design, engineering, data, and operations to develop and implement AI/ML-powered tools that improve customer experience, efficiency, reduce response times, and satisfaction.
Decision-making: Use data-driven insights to inform product decisions. Design and execute A/B tests to optimize features and customer experience.
What We’re Looking For
Experience: 5+ years in product management or adjacent roles, particularly in fast-growing environments, with a track record of improving CX and impacting revenue.
Customer-first mindset: Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue.
Strategic decision-making: Ability to balance long-term objectives with immediate wins, using data and judgment to guide teams.
Bias for action: Empathetic, well-organized, and capable of delivering results while applying first-principles thinking.
Communication and collaboration: Ability to work with cross-functional teams, build trust, and influence without formal authority.
If you don’t meet every criterion, you may still be a strong fit. We value candidates who are excited to join the team.
Salary notes: Cash compensation for this role varies by location. In Denver and most major metros, ranges typically include $152,000/yr to $190,000/yr, and in San Francisco, Seattle, and New York, $184,000/yr to $230,000/yr. Final offers depend on location, experience, and other factors.
Where do PMs at Gusto work? We have offices in Denver, San Francisco, and New York with remote team members across the US and Canada. We are actively hiring for hubs in Toronto and Seattle. Some roles specify work location on the careers page.
Gusto reserves office spaces in Denver, San Francisco, and New York City. Employees based there may be required to work from the office on designated days (approx. 2-3 days per week). This may vary by role. The San Francisco office includes the SF and San Jose metro areas. Remote work may be possible with a secure, reliable internet connection.
Equal Opportunity Employer Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring on the basis of race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities and for disabled veterans in our job application procedures. If you require accommodation, please let us know.
Gusto takes security and protection of personal information seriously. Please review our Fraudulent Activity Disclaimer and Applicant Privacy Notice.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Software Development
#J-18808-Ljbffr