Gusto
Overview Senior Product Manager, Unified Service Platform at Gusto. Join to apply for the Senior Product Manager, Unified Service Platform role at Gusto.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. By The Numbers: Named #1 best software for small business of 2024 by G2; 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing; Over $500M in annual revenue. The SMB market is large and growing with opportunities to impact SMBs. What Product Management Is Like At Gusto
High-autonomy, entrepreneurial Product Managers who own an entire roadmap end to end, from strategy through to execution. Lean product team with a high degree of impact and ownership. Strong emphasis on serving small and medium businesses and lifting up business owners. Responsibilities
Ownership: Translate customer needs and market insights into a robust product strategy for differentiated services (e.g., priority support). Manage the entire product lifecycle from concept to launch and refinement. Drive revenue growth and improve customer engagement through strategic optimization of service offerings. North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability with innovative tools and AI integration. Collaborate: Work with design, engineering, data, and operations teams to develop and implement AI/ML-powered tools that improve customer experience, efficiency, reduce response times, and enhance satisfaction. Drive Decisions: Use customer-centric, data-driven insights to inform product decisions. Design and execute A/B tests to optimize product features and experience. Qualifications
5+ years of product management experience or adjacent roles, preferably in fast-growing companies, with a track record of improving CX and driving revenue. Customer-first approach with ability to understand needs and deliver value. Strategic decision-making, balancing long-term objectives with immediate wins; ability to inspire and motivate teams. Bias for action with empathy and strong organizational skills; ability to execute and apply first-principles thinking. Excellent communication and cross-functional collaboration; ability to influence without authority. If you don’t meet every criterion but are interested, please apply. We’re looking for someone excited to join the team. Compensation Cash compensation: Denver & major metro locations: $152,000/yr to $190,000/yr; San Francisco, Seattle & New York: $184,000/yr to $230,000/yr. Final offers depend on location, experience, and other factors. Location and Work Arrangements We have offices in Denver, San Francisco, and New York, with remote team members across the US and Canada. We are actively hiring for hubs in Toronto, Canada, and Seattle, WA. Office expectations: 2–3 days per week in the office for locations with offices. Specifics vary by role and location. EEO and Privacy Gusto is an equal opportunity employer. We do not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, pregnancy, marital status, disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Reasonable accommodations are available. For privacy, review our Applicant Privacy Notice and Fraudulent Activity Disclaimer. Note: This description does not include every detail of the role and may be subject to change.
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Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. By The Numbers: Named #1 best software for small business of 2024 by G2; 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing; Over $500M in annual revenue. The SMB market is large and growing with opportunities to impact SMBs. What Product Management Is Like At Gusto
High-autonomy, entrepreneurial Product Managers who own an entire roadmap end to end, from strategy through to execution. Lean product team with a high degree of impact and ownership. Strong emphasis on serving small and medium businesses and lifting up business owners. Responsibilities
Ownership: Translate customer needs and market insights into a robust product strategy for differentiated services (e.g., priority support). Manage the entire product lifecycle from concept to launch and refinement. Drive revenue growth and improve customer engagement through strategic optimization of service offerings. North Star: Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability with innovative tools and AI integration. Collaborate: Work with design, engineering, data, and operations teams to develop and implement AI/ML-powered tools that improve customer experience, efficiency, reduce response times, and enhance satisfaction. Drive Decisions: Use customer-centric, data-driven insights to inform product decisions. Design and execute A/B tests to optimize product features and experience. Qualifications
5+ years of product management experience or adjacent roles, preferably in fast-growing companies, with a track record of improving CX and driving revenue. Customer-first approach with ability to understand needs and deliver value. Strategic decision-making, balancing long-term objectives with immediate wins; ability to inspire and motivate teams. Bias for action with empathy and strong organizational skills; ability to execute and apply first-principles thinking. Excellent communication and cross-functional collaboration; ability to influence without authority. If you don’t meet every criterion but are interested, please apply. We’re looking for someone excited to join the team. Compensation Cash compensation: Denver & major metro locations: $152,000/yr to $190,000/yr; San Francisco, Seattle & New York: $184,000/yr to $230,000/yr. Final offers depend on location, experience, and other factors. Location and Work Arrangements We have offices in Denver, San Francisco, and New York, with remote team members across the US and Canada. We are actively hiring for hubs in Toronto, Canada, and Seattle, WA. Office expectations: 2–3 days per week in the office for locations with offices. Specifics vary by role and location. EEO and Privacy Gusto is an equal opportunity employer. We do not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, pregnancy, marital status, disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Reasonable accommodations are available. For privacy, review our Applicant Privacy Notice and Fraudulent Activity Disclaimer. Note: This description does not include every detail of the role and may be subject to change.
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