Pasona NA
Base pay range
$75,000.00/yr - $125,000.00/yr Overview
We are seeking a dynamic
Customer Success Manager (CSM)
to join our fast-growing team and play a pivotal role in ensuring customer satisfaction, retention, and growth. This is a hands-on position where youll wear multiple hats, build trusted client relationships, and directly impact the success of our customers across the U.S. manufacturing industry. What Youll Do
Customer Onboarding
Lead onboarding for new clients, ensuring smooth adoption and satisfaction during the initial implementation phase Deliver persona-specific training and simplify technical concepts for diverse stakeholders
Customer Discovery & Relationship Building
Act as a trusted advisor by cultivating relationships with executive sponsors, champions, and end users Host regular check-ins, reviews, and onsite visits to strengthen partnerships and maximize customer value
Customer Retention & Growth
Monitor customer health metrics (adoption, satisfaction, engagement) to proactively prevent churn Identify expansion opportunities and drive upsells that unlock full value from our solutions
Customer Satisfaction & Advocacy
Develop case studies that showcase customer success with measurable results Organize customer events and webinars to build community and foster thought leadership
Internal Collaboration & Advocacy
Capture and communicate the
Voice of the Customer (VoC)
to internal teams Partner cross-functionally to enhance the customer experience and promote advocacy
What You Bring
Proven experience leading
enterprise-level B2B customer partnerships , including adoption, renewals, and expansions Strong knowledge of
onboarding and land & expand
strategies for SaaS platforms Excellent communication and interpersonal skills with the ability to build multi-level trust Analytical problem-solver with sharp attention to detail Comfortable working independently and collaboratively in a fast-paced, dynamic environment Proficiency in CRM and communication tools Bonus Points If You Have:
Fluency in Japanese Experience in a
startup tech environment Background in
manufacturing SaaS or manufacturing technology Whats In It for You
Competitive Compensation : On-target earnings ranging from
$75,000 $125,000 Comprehensive Benefits : 100% company-covered health insurance (medical, dental, vision) for employees Financial Security : 401k plan with 4% company match from day one, plus stock options Generous Time Off : 15 PTO days, 5 sick days, and 10 company holidays annually Work-Life Balance : Enjoy a thriving workplace with catered lunches, snacks, and quarterly team events Growth & Learning : Access to conferences, professional organizations, and career development opportunities Inclusive Culture : Join a diverse, collaborative, and supportive team that values every perspective Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Marketing, and Business Development Industries
Manufacturing, IT System Data Services, and IT System Custom Software Development
#J-18808-Ljbffr
$75,000.00/yr - $125,000.00/yr Overview
We are seeking a dynamic
Customer Success Manager (CSM)
to join our fast-growing team and play a pivotal role in ensuring customer satisfaction, retention, and growth. This is a hands-on position where youll wear multiple hats, build trusted client relationships, and directly impact the success of our customers across the U.S. manufacturing industry. What Youll Do
Customer Onboarding
Lead onboarding for new clients, ensuring smooth adoption and satisfaction during the initial implementation phase Deliver persona-specific training and simplify technical concepts for diverse stakeholders
Customer Discovery & Relationship Building
Act as a trusted advisor by cultivating relationships with executive sponsors, champions, and end users Host regular check-ins, reviews, and onsite visits to strengthen partnerships and maximize customer value
Customer Retention & Growth
Monitor customer health metrics (adoption, satisfaction, engagement) to proactively prevent churn Identify expansion opportunities and drive upsells that unlock full value from our solutions
Customer Satisfaction & Advocacy
Develop case studies that showcase customer success with measurable results Organize customer events and webinars to build community and foster thought leadership
Internal Collaboration & Advocacy
Capture and communicate the
Voice of the Customer (VoC)
to internal teams Partner cross-functionally to enhance the customer experience and promote advocacy
What You Bring
Proven experience leading
enterprise-level B2B customer partnerships , including adoption, renewals, and expansions Strong knowledge of
onboarding and land & expand
strategies for SaaS platforms Excellent communication and interpersonal skills with the ability to build multi-level trust Analytical problem-solver with sharp attention to detail Comfortable working independently and collaboratively in a fast-paced, dynamic environment Proficiency in CRM and communication tools Bonus Points If You Have:
Fluency in Japanese Experience in a
startup tech environment Background in
manufacturing SaaS or manufacturing technology Whats In It for You
Competitive Compensation : On-target earnings ranging from
$75,000 $125,000 Comprehensive Benefits : 100% company-covered health insurance (medical, dental, vision) for employees Financial Security : 401k plan with 4% company match from day one, plus stock options Generous Time Off : 15 PTO days, 5 sick days, and 10 company holidays annually Work-Life Balance : Enjoy a thriving workplace with catered lunches, snacks, and quarterly team events Growth & Learning : Access to conferences, professional organizations, and career development opportunities Inclusive Culture : Join a diverse, collaborative, and supportive team that values every perspective Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Marketing, and Business Development Industries
Manufacturing, IT System Data Services, and IT System Custom Software Development
#J-18808-Ljbffr