Pasona NA
Customer Success Manager - Japanese bilingual
Pasona NA, Chicago, Illinois, United States, 60290
Customer Success Manager - Japanese bilingual Job Num: 58260
Sales / Marketing
Job Description
Customer Success Manager
Location: Chicago IL
Base salary range : $75-125K
We are seeking a dynamic
Customer Success Manager (CSM)
to join our fast-growing team and play a pivotal role in ensuring customer satisfaction, retention, and growth. This is a hands-on position where you'll wear multiple hats, build trusted client relationships, and directly impact the success of our customers across the U.S. manufacturing industry.
What You'll Do
Customer Onboarding Lead onboarding for new clients, ensuring smooth adoption and satisfaction during the initial implementation phase Deliver persona-specific training and simplify technical concepts for diverse stakeholders Customer Discovery & Relationship Building Act as a trusted advisor by cultivating relationships with executive sponsors, champions, and end users Host regular check-ins, reviews, and onsite visits to strengthen partnerships and maximize customer value Customer Retention & Growth Monitor customer health metrics (adoption, satisfaction, engagement) to proactively prevent churn Identify expansion opportunities and drive upsells that unlock full value from our solutions Customer Satisfaction & Advocacy Develop case studies that showcase customer success with measurable results Organize customer events and webinars to build community and foster thought leadership Internal Collaboration & Advocacy Capture and communicate the
Voice of the Customer (VoC)
to internal teams Partner cross-functionally to enhance the customer experience and promote advocacy What You Bring
Proven experience leading
enterprise-level B2B customer partnerships , including adoption, renewals, and expansions Strong knowledge of
onboarding and "land & expand" strategies
for SaaS platforms Excellent communication and interpersonal skills with the ability to build multi-level trust Analytical problem-solver with sharp attention to detail Comfortable working independently and collaboratively in a fast-paced, dynamic environment Proficiency in CRM and communication tools Bonus Points If You Have:
Fluency in Japanese Experience in a
startup tech environment Background in
manufacturing SaaS or manufacturing technology What's In It for You
Competitive Compensation : On-target earnings ranging from
$75,000 - $125,000 Comprehensive Benefits : 100% company-covered health insurance (medical, dental, vision) for employees Financial Security : 401k plan with 4% company match from day one, plus stock options Generous Time Off : 15 PTO days, 5 sick days, and 10 company holidays annually Work-Life Balance : Enjoy a thriving workplace with catered lunches, snacks, and quarterly team events Growth & Learning : Access to conferences, professional organizations, and career development opportunities Inclusive Culture : Join a diverse, collaborative, and supportive team that values every perspective
To apply please email resume to htakami@pasona.com
Job Details
City:
Chicago State:
IL Job Type:
Permanent Job Salary High:
120000.00 Salary Low:
70000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins;401K
Contact Information
Job Owner:
Hazuki Takami Job Owner Email :
htakami@pasona.com
Job Description
Customer Success Manager
Location: Chicago IL
Base salary range : $75-125K
We are seeking a dynamic
Customer Success Manager (CSM)
to join our fast-growing team and play a pivotal role in ensuring customer satisfaction, retention, and growth. This is a hands-on position where you'll wear multiple hats, build trusted client relationships, and directly impact the success of our customers across the U.S. manufacturing industry.
What You'll Do
Customer Onboarding Lead onboarding for new clients, ensuring smooth adoption and satisfaction during the initial implementation phase Deliver persona-specific training and simplify technical concepts for diverse stakeholders Customer Discovery & Relationship Building Act as a trusted advisor by cultivating relationships with executive sponsors, champions, and end users Host regular check-ins, reviews, and onsite visits to strengthen partnerships and maximize customer value Customer Retention & Growth Monitor customer health metrics (adoption, satisfaction, engagement) to proactively prevent churn Identify expansion opportunities and drive upsells that unlock full value from our solutions Customer Satisfaction & Advocacy Develop case studies that showcase customer success with measurable results Organize customer events and webinars to build community and foster thought leadership Internal Collaboration & Advocacy Capture and communicate the
Voice of the Customer (VoC)
to internal teams Partner cross-functionally to enhance the customer experience and promote advocacy What You Bring
Proven experience leading
enterprise-level B2B customer partnerships , including adoption, renewals, and expansions Strong knowledge of
onboarding and "land & expand" strategies
for SaaS platforms Excellent communication and interpersonal skills with the ability to build multi-level trust Analytical problem-solver with sharp attention to detail Comfortable working independently and collaboratively in a fast-paced, dynamic environment Proficiency in CRM and communication tools Bonus Points If You Have:
Fluency in Japanese Experience in a
startup tech environment Background in
manufacturing SaaS or manufacturing technology What's In It for You
Competitive Compensation : On-target earnings ranging from
$75,000 - $125,000 Comprehensive Benefits : 100% company-covered health insurance (medical, dental, vision) for employees Financial Security : 401k plan with 4% company match from day one, plus stock options Generous Time Off : 15 PTO days, 5 sick days, and 10 company holidays annually Work-Life Balance : Enjoy a thriving workplace with catered lunches, snacks, and quarterly team events Growth & Learning : Access to conferences, professional organizations, and career development opportunities Inclusive Culture : Join a diverse, collaborative, and supportive team that values every perspective
To apply please email resume to htakami@pasona.com
Job Details
City:
Chicago State:
IL Job Type:
Permanent Job Salary High:
120000.00 Salary Low:
70000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins;401K
Contact Information
Job Owner:
Hazuki Takami Job Owner Email :
htakami@pasona.com