Optum
Join Optum, a global organization dedicated to improving health outcomes through innovative technology and compassionate care. By being part of our team, you will play a crucial role in connecting individuals with the essential resources, pharmacy benefits, and care they need to thrive. At Optum, you will immerse yourself in a culture of inclusion, with access to talented colleagues, comprehensive benefits, and opportunities for career advancement. Together, we can make a meaningful impact on the communities we serve by promoting health optimization worldwide.
Caring. Connecting. Growing together. The
Healthcare Patient Coordinator
is instrumental in executing set processes and protocols that enhance patient care. You will work collaboratively with the care team, focusing on delivering exceptional customer service and contributing to the organization's financial and clinical objectives while adhering to Lean processes. Schedule:
Monday - Friday, within the hours of 7:00 AM - 5:00 PM (8-hour shifts). Supervisor will determine shift. Location:
7600 N 15th St Ste 190 Phoenix, AZ 85020 Key Responsibilities: Serve as the first point of contact for patients, ensuring a welcoming and positive experience. Demonstrate empathy, professionalism, and efficiency in all interactions. Schedule appointments and procedures according to established guidelines. Utilize various computer and phone systems to address patient needs effectively. Verify patient information and accurately document it in their Electronic Health Record (EPIC). Communicate patients' insurance and referral responsibilities clearly. Why Consider a Career with UnitedHealth Group?
We offer a competitive base pay, a comprehensive benefits program, performance recognition, and a management team committed to your success. Some offerings include: Accrual of Paid Time Off starting from your first pay period plus 8 Paid Holidays. Medical plan options and participation in a Health Spending or Health Saving account. Dental, Vision, Life & AD&D Insurance, as well as disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education reimbursement and employee discounts. Employee Assistance Program and Referral Bonus Program. Voluntary benefits such as pet insurance, legal insurance, and long-term care insurance. We reward and recognize your performance in a supportive environment, providing clear direction for success in your current role while encouraging professional growth. Required Qualifications: High School Diploma/GED (or higher). At least 1 year of customer service experience. Minimum 1 year of Microsoft Office experience. A valid US driver's license. Preferred Qualifications: At least 1 year of experience in a healthcare setting. Understanding of CPT/ICD-10 coding. Proven experience in delivering high-quality customer service. Independent means of transportation for job-related tasks. Bilingual in English/Spanish or English/Tagalog. Soft Skills: Outstanding communication skills and professional phone etiquette. Compensation for this role ranges from $17.74 to $31.63 per hour depending on factors like local labor markets, education, and experience. We also provide a comprehensive benefits package, performance incentives, and a 401k contribution, subject to eligibility requirements. No matter where your journey in your career begins with us, you will have access to a broad range of benefits and incentives. At UnitedHealth Group, we strive to foster a healthier world where every person, regardless of race, gender, age, or background, can achieve their health goals. We are dedicated to overcoming barriers to quality health care, particularly for historically marginalized groups. Our mission directs our efforts in providing equitable care and addressing health disparities actively. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without discrimination based on race, national origin, religion, age, sex, sexual orientation, gender identity, disability, or veteran status, among other protected characteristics. Please note that UnitedHealth Group maintains a drug-free workplace and candidates must pass a drug test prior to employment.
Caring. Connecting. Growing together. The
Healthcare Patient Coordinator
is instrumental in executing set processes and protocols that enhance patient care. You will work collaboratively with the care team, focusing on delivering exceptional customer service and contributing to the organization's financial and clinical objectives while adhering to Lean processes. Schedule:
Monday - Friday, within the hours of 7:00 AM - 5:00 PM (8-hour shifts). Supervisor will determine shift. Location:
7600 N 15th St Ste 190 Phoenix, AZ 85020 Key Responsibilities: Serve as the first point of contact for patients, ensuring a welcoming and positive experience. Demonstrate empathy, professionalism, and efficiency in all interactions. Schedule appointments and procedures according to established guidelines. Utilize various computer and phone systems to address patient needs effectively. Verify patient information and accurately document it in their Electronic Health Record (EPIC). Communicate patients' insurance and referral responsibilities clearly. Why Consider a Career with UnitedHealth Group?
We offer a competitive base pay, a comprehensive benefits program, performance recognition, and a management team committed to your success. Some offerings include: Accrual of Paid Time Off starting from your first pay period plus 8 Paid Holidays. Medical plan options and participation in a Health Spending or Health Saving account. Dental, Vision, Life & AD&D Insurance, as well as disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education reimbursement and employee discounts. Employee Assistance Program and Referral Bonus Program. Voluntary benefits such as pet insurance, legal insurance, and long-term care insurance. We reward and recognize your performance in a supportive environment, providing clear direction for success in your current role while encouraging professional growth. Required Qualifications: High School Diploma/GED (or higher). At least 1 year of customer service experience. Minimum 1 year of Microsoft Office experience. A valid US driver's license. Preferred Qualifications: At least 1 year of experience in a healthcare setting. Understanding of CPT/ICD-10 coding. Proven experience in delivering high-quality customer service. Independent means of transportation for job-related tasks. Bilingual in English/Spanish or English/Tagalog. Soft Skills: Outstanding communication skills and professional phone etiquette. Compensation for this role ranges from $17.74 to $31.63 per hour depending on factors like local labor markets, education, and experience. We also provide a comprehensive benefits package, performance incentives, and a 401k contribution, subject to eligibility requirements. No matter where your journey in your career begins with us, you will have access to a broad range of benefits and incentives. At UnitedHealth Group, we strive to foster a healthier world where every person, regardless of race, gender, age, or background, can achieve their health goals. We are dedicated to overcoming barriers to quality health care, particularly for historically marginalized groups. Our mission directs our efforts in providing equitable care and addressing health disparities actively. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without discrimination based on race, national origin, religion, age, sex, sexual orientation, gender identity, disability, or veteran status, among other protected characteristics. Please note that UnitedHealth Group maintains a drug-free workplace and candidates must pass a drug test prior to employment.