Nysonian Inc.
This range is provided by Nysonian Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $100,000.00/yr - $150,000.00/yr
Company Overview At Nysonian, we exist to build the next generation of global lifestyle brands—brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
From luxury travel to fitness and wellness, our portfolio is growing fast:
NOBL Travel
— the fastest-growing luggage brand in history, redefining modern travel with design, durability, and style
FLO Pilates
— the world’s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
REDGE Fit
— a new standard in at-home strength training, making performance accessible to all
Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we’ve proven what’s possible in just a few years. But we’re only at the beginning—this is a chance to shape brands that will define the next decade.
The Role The
Customer Success Manager
at Nysonian will own the post-purchase journey across our DTC brands, ensuring every interaction builds satisfaction, loyalty, and repeat purchases. You’ll lead pods in Support, Loyalty, and Community, build scalable processes, and act as the voice of the customer to influence product, operations, and marketing.
We’re looking for someone with experience in
DTC and hypergrowth environments , who can balance empathy with operational excellence. You’ll use data to improve CSAT, NPS, churn, and lifetime value, while shaping the customer experience function and driving long-term growth.
What You’ll Do
Own the
post-purchase customer journey : from first interaction through repeat purchases, loyalty, and long-term retention.
Lead and support customer pods (Support, Loyalty, Community) to deliver fast, empathetic, and brand-aligned service.
Ensure timely, consistent, and brand-right communication with customers across all channels (chat, email, phone, DMs, reviews).
Oversee
review and reputation management
(Amazon, Trustpilot, app stores), ensuring feedback drives improvements.
Build scalable systems and processes that move support from
reactive to proactive .
Act as the
voice of the customer , channeling insights into product, operations, and marketing.
Track and deliver on key performance metrics: CSAT, NPS, response times, repeat purchase rates, churn, and LTV.
What We’re Looking For
Experience in
Customer Success, Customer Experience, or Support Leadership
within a DTC or e-commerce brand.
Proven ability to thrive in a
hypergrowth environment , where speed, adaptability, and structure-building are critical.
Strong relationship-building skills with a
customer-first mindset .
Operational discipline—skilled at creating structure, repeatable processes, and measurable outcomes.
Ability to balance empathy with efficiency, delivering thoughtful yet timely solutions.
Leadership ability to mentor and inspire teammates, even in small pods.
Comfortable using data and KPIs to drive improvements.
Bonus: Experience in SaaS, fintech, or tech-enabled services.
Why Us
Join one of the
fastest-scaling DTC conglomerates
in North America, where customer success is a top growth driver.
Gain
ownership and autonomy
to improve systems, tools, and processes.
Play a key role in shaping not just support, but the
overall customer experience strategy .
Work in a culture built on
consistency, innovation, and continuous improvement .
Competitive compensation, benefits, and significant career advancement opportunities.
Seniority level
Entry level
Employment type
Full-time
Industries
Retail
#J-18808-Ljbffr
Base pay range $100,000.00/yr - $150,000.00/yr
Company Overview At Nysonian, we exist to build the next generation of global lifestyle brands—brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
From luxury travel to fitness and wellness, our portfolio is growing fast:
NOBL Travel
— the fastest-growing luggage brand in history, redefining modern travel with design, durability, and style
FLO Pilates
— the world’s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
REDGE Fit
— a new standard in at-home strength training, making performance accessible to all
Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we’ve proven what’s possible in just a few years. But we’re only at the beginning—this is a chance to shape brands that will define the next decade.
The Role The
Customer Success Manager
at Nysonian will own the post-purchase journey across our DTC brands, ensuring every interaction builds satisfaction, loyalty, and repeat purchases. You’ll lead pods in Support, Loyalty, and Community, build scalable processes, and act as the voice of the customer to influence product, operations, and marketing.
We’re looking for someone with experience in
DTC and hypergrowth environments , who can balance empathy with operational excellence. You’ll use data to improve CSAT, NPS, churn, and lifetime value, while shaping the customer experience function and driving long-term growth.
What You’ll Do
Own the
post-purchase customer journey : from first interaction through repeat purchases, loyalty, and long-term retention.
Lead and support customer pods (Support, Loyalty, Community) to deliver fast, empathetic, and brand-aligned service.
Ensure timely, consistent, and brand-right communication with customers across all channels (chat, email, phone, DMs, reviews).
Oversee
review and reputation management
(Amazon, Trustpilot, app stores), ensuring feedback drives improvements.
Build scalable systems and processes that move support from
reactive to proactive .
Act as the
voice of the customer , channeling insights into product, operations, and marketing.
Track and deliver on key performance metrics: CSAT, NPS, response times, repeat purchase rates, churn, and LTV.
What We’re Looking For
Experience in
Customer Success, Customer Experience, or Support Leadership
within a DTC or e-commerce brand.
Proven ability to thrive in a
hypergrowth environment , where speed, adaptability, and structure-building are critical.
Strong relationship-building skills with a
customer-first mindset .
Operational discipline—skilled at creating structure, repeatable processes, and measurable outcomes.
Ability to balance empathy with efficiency, delivering thoughtful yet timely solutions.
Leadership ability to mentor and inspire teammates, even in small pods.
Comfortable using data and KPIs to drive improvements.
Bonus: Experience in SaaS, fintech, or tech-enabled services.
Why Us
Join one of the
fastest-scaling DTC conglomerates
in North America, where customer success is a top growth driver.
Gain
ownership and autonomy
to improve systems, tools, and processes.
Play a key role in shaping not just support, but the
overall customer experience strategy .
Work in a culture built on
consistency, innovation, and continuous improvement .
Competitive compensation, benefits, and significant career advancement opportunities.
Seniority level
Entry level
Employment type
Full-time
Industries
Retail
#J-18808-Ljbffr