Doordash
Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations
Doordash, Seattle, Washington, us, 98127
Overview Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations at DoorDash. This role focuses on analyzing, tracking, and improving the order experience, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of product go-to-market. The work is both strategic and operational, including adjustments to the refunds experience and potential new post-checkout products.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. About The Team DoorDash’s Commerce Platform empowers merchants with tools to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for merchants across verticals such as Grocery, Convenience, Retail, Alcohol, Health, and more. The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. The Order Experience team includes the post checkout experience and the refunds experience, ensuring DoorDash Commerce Platform delivers the highest quality merchant and customer experience from checkout to delivery. This work helps accelerate growth for Merchants, ensures a high quality customer experience and helps reduce our refund cost line. About The Role At DoorDash, our goal is to empower local economies. A key part of that mandate is a strong order experience to enable merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As an Associate Manager, DCP Lx Order Experience, you will analyze, track, and improve the order experience, partnering with cross-functional teams to identify trends, scope initiatives, and support go-to-market execution. Your work will be both strategic and deeply operational, including sizing the impact of changes to our refund enforcement and leading experiments to test new post-checkout products in-market that drive real-world improvements. You’re Excited About This Opportunity Because You Will…
Support the design and execution of initiatives that tangibly improve the Merchant and Customer experience with DoorDash. Analyze key indicators of order experience and contribute to defining north star metrics that track performance improvements. Collaborate with cross-functional teams across Product, Engineering, Strategy & Operations, Account Management, Support and more. Run structured experiments and operational tests to uncover the best ways to improve the order experience and reduce refund exposure. Responsibilities
Develop our long term vision for improving the order experience post checkout, including the refunds experience. Partner with Analytics and Product to scope, size, and prioritize initiatives. Collaborate with Product, Analytics, and Engineering teams to help execute change internally. Bring products to Merchants in partnership with Account Owners. Manage impacts to the refunds cost line. Define and track North Star metrics. We’re Excited About You Because…
You have strong experience developing a strategy and can use data to identify trends, uncover root causes, and drive forward a vision plan. You are execution-focused and can break down complex problems into actionable steps. You are comfortable working with data—SQL and Excel/Google Sheets experience preferred. You thrive in a cross-functional environment and are comfortable working with Product, Engineering, Strategy & Operations, Account Management, and Support teams. You are highly detail-oriented and have a strong ability to organize, track, and analyze performance data. You have a bias for action and can operate effectively in fast-paced, ambiguous environments. You are customer- and merchant-obsessed and excited to help merchants scale their first-party fulfillment through Drive On-Demand. 4+ years of relevant experience Bachelor’s degree. Why You’ll Love Working at DoorDash
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are operators – We believe the only way to predict the future is to build it. We are learners – Everyone here is continually learning on the job. We are one team – The magic of DoorDash is our people, working together to drive impact. Compensation & Benefits Compensation will be within a market-based pay range and is determined by factors including skills, experience, location, and market conditions. Base salary is localized by work location. This role includes opportunities for equity grants. DoorDash offers a comprehensive benefits package for regular employees, including medical, dental, vision, 401(k) with employer matching, paid parental leave, wellness benefits, meal/commuter benefits, vacation and paid time off, and other programs. Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation and paid sick time accrue with specifics provided in policy. National base pay range for this position in the United States: $98,600—$145,000 USD. About DoorDash Our mission is to empower local economies by moving quickly, learning, and iterating to make impactful decisions that serve Dashers, merchant partners, and consumers. We are a technology and logistics company focused on delivering more than food and enabling merchants to scale their businesses. Our Commitment to Diversity and Inclusion We’re committed to growing a more inclusive community and encourage applicants from diverse backgrounds. We will consider qualified applicants in compliance with applicable laws and hiring regulations. If you need accommodations, please inform your recruiting contact.
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All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. About The Team DoorDash’s Commerce Platform empowers merchants with tools to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for merchants across verticals such as Grocery, Convenience, Retail, Alcohol, Health, and more. The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. The Order Experience team includes the post checkout experience and the refunds experience, ensuring DoorDash Commerce Platform delivers the highest quality merchant and customer experience from checkout to delivery. This work helps accelerate growth for Merchants, ensures a high quality customer experience and helps reduce our refund cost line. About The Role At DoorDash, our goal is to empower local economies. A key part of that mandate is a strong order experience to enable merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As an Associate Manager, DCP Lx Order Experience, you will analyze, track, and improve the order experience, partnering with cross-functional teams to identify trends, scope initiatives, and support go-to-market execution. Your work will be both strategic and deeply operational, including sizing the impact of changes to our refund enforcement and leading experiments to test new post-checkout products in-market that drive real-world improvements. You’re Excited About This Opportunity Because You Will…
Support the design and execution of initiatives that tangibly improve the Merchant and Customer experience with DoorDash. Analyze key indicators of order experience and contribute to defining north star metrics that track performance improvements. Collaborate with cross-functional teams across Product, Engineering, Strategy & Operations, Account Management, Support and more. Run structured experiments and operational tests to uncover the best ways to improve the order experience and reduce refund exposure. Responsibilities
Develop our long term vision for improving the order experience post checkout, including the refunds experience. Partner with Analytics and Product to scope, size, and prioritize initiatives. Collaborate with Product, Analytics, and Engineering teams to help execute change internally. Bring products to Merchants in partnership with Account Owners. Manage impacts to the refunds cost line. Define and track North Star metrics. We’re Excited About You Because…
You have strong experience developing a strategy and can use data to identify trends, uncover root causes, and drive forward a vision plan. You are execution-focused and can break down complex problems into actionable steps. You are comfortable working with data—SQL and Excel/Google Sheets experience preferred. You thrive in a cross-functional environment and are comfortable working with Product, Engineering, Strategy & Operations, Account Management, and Support teams. You are highly detail-oriented and have a strong ability to organize, track, and analyze performance data. You have a bias for action and can operate effectively in fast-paced, ambiguous environments. You are customer- and merchant-obsessed and excited to help merchants scale their first-party fulfillment through Drive On-Demand. 4+ years of relevant experience Bachelor’s degree. Why You’ll Love Working at DoorDash
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are operators – We believe the only way to predict the future is to build it. We are learners – Everyone here is continually learning on the job. We are one team – The magic of DoorDash is our people, working together to drive impact. Compensation & Benefits Compensation will be within a market-based pay range and is determined by factors including skills, experience, location, and market conditions. Base salary is localized by work location. This role includes opportunities for equity grants. DoorDash offers a comprehensive benefits package for regular employees, including medical, dental, vision, 401(k) with employer matching, paid parental leave, wellness benefits, meal/commuter benefits, vacation and paid time off, and other programs. Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation and paid sick time accrue with specifics provided in policy. National base pay range for this position in the United States: $98,600—$145,000 USD. About DoorDash Our mission is to empower local economies by moving quickly, learning, and iterating to make impactful decisions that serve Dashers, merchant partners, and consumers. We are a technology and logistics company focused on delivering more than food and enabling merchants to scale their businesses. Our Commitment to Diversity and Inclusion We’re committed to growing a more inclusive community and encourage applicants from diverse backgrounds. We will consider qualified applicants in compliance with applicable laws and hiring regulations. If you need accommodations, please inform your recruiting contact.
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