DoorDash
Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations
DoorDash, Chicago, Illinois, United States, 60290
Overview
Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations. Join to apply for the Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations role at DoorDash. About The Team
DoorDash’s Commerce Platform empowers merchants with the tools they need to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for merchants across verticals such as Grocery, Convenience, Retail, Alcohol, Health, and more. The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. Within the Commerce Platform Logistics team, the Order Experience team focuses on the post checkout experience and the refunds experience—ensuring that DoorDash Commerce Platform delivers the highest quality Merchant and Customer experience from checkout to delivery. This work expands product offerings, improves the refunds experience, and reduces costs to accelerate growth for Merchants and enhance customer experience. About The Role
At DoorDash, our goal is to empower local economies. A key part of that mandate is to ensure a strong order experience to allow merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As an Associate Manager, DCP Lx Order Experience, you will analyze, track, and improve the order experience, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of product go-to-market. Your work will be both strategic and deeply operational, ranging from sizing the impact of refunds changes to leading experiments for new post checkout products in-market that drive real-world improvements. You’re Excited About This Opportunity Because You Will…
Support the design and execution of initiatives that tangibly improve the Merchant and Customer experience with DoorDash. Analyze key indicators of order experience and contribute to defining north star metrics that track performance improvements. Collaborate with cross-functional teams across Product, Engineering, Strategy & Operations, Account Management, Support and more. Run structured experiments and operational tests to uncover the best ways to improve the order experience and reduce refund exposure. What You’ll Do
Develop our long term vision for improving the order experience post checkout, including the refunds experience. Partner with Analytics and Product to scope, size, and prioritize initiatives. Collaborate with Product, Analytics, and Engineering teams to help execute change internally. Bring products to Merchants in partnership with Account Owners. Manage impacts to the refunds cost line. Define and track North Star metrics. qualifications
You have 4+ years of relevant experience. You have a Bachelor’s degree. You have strong experience developing a strategy and can use data to identify trends, uncover root causes, and drive forward a vision plan. Execution-focused and able to break down complex problems into actionable steps. You are comfortable working with data—SQL and Excel/Google Sheets experience preferred. You thrive in a cross-functional environment and are comfortable working with Product, Engineering, Strategy & Operations, Account Management, and Support teams. Detail-oriented with ability to organize, track, and analyze performance data. Bias for action and ability to operate in fast-paced, ambiguous environments. Customer- and merchant-obsessed and excited to help merchants scale their first-party fulfillment through Drive On-Demand. Why You’ll Love Working at DoorDash
We are leaders – Leadership is embraced by everyone at DoorDash. We are operators – We believe the only way to predict the future is to build it. We are learners – Everyone here is continually learning on the job. We are one team – The magic of DoorDash is our people, working together to drive impact. Compensation & Benefits
The national base pay range for this position within the United States, including Illinois and Colorado, is $98,600—$145,000 USD. Base salary is localized by work location and may be modified in the future. In addition to base salary, there are opportunities for equity grants. The compensation package includes comprehensive benefits (medical, dental, vision), 401(k) with employer matching, paid parental leave, wellness benefits, commuter benefits match, paid time off, and paid sick leave where allowed by law. Paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation and sick time accrual details are provided per schedule. To learn more about our benefits, visit our careers page. About DoorDash
DoorDash’s mission is to empower local economies by helping people move quickly, learn, and reiterate to make impactful decisions for Dashers, merchant partners, and consumers. We are a technology and logistics company continuously evolving to be the go-to for goods beyond food delivery. Our Commitment to Diversity and Inclusion
We are committed to growing a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams and believe true innovation happens when everyone has room at the table with the tools, resources, and opportunity to excel. Statement of Non-Discrimination: DoorDash prohibits discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability, or veteran status. We encourage applications from diverse backgrounds. We also comply with applicable fair chance hiring regulations where required. If you need any accommodations, please inform your recruiting contact upon initial connection. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Software Development Note: Some unrelated sections and headings appear to be remnants from other postings; this refined description focuses on the role and responsibilities for the Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations.
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Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations. Join to apply for the Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations role at DoorDash. About The Team
DoorDash’s Commerce Platform empowers merchants with the tools they need to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for merchants across verticals such as Grocery, Convenience, Retail, Alcohol, Health, and more. The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. Within the Commerce Platform Logistics team, the Order Experience team focuses on the post checkout experience and the refunds experience—ensuring that DoorDash Commerce Platform delivers the highest quality Merchant and Customer experience from checkout to delivery. This work expands product offerings, improves the refunds experience, and reduces costs to accelerate growth for Merchants and enhance customer experience. About The Role
At DoorDash, our goal is to empower local economies. A key part of that mandate is to ensure a strong order experience to allow merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As an Associate Manager, DCP Lx Order Experience, you will analyze, track, and improve the order experience, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of product go-to-market. Your work will be both strategic and deeply operational, ranging from sizing the impact of refunds changes to leading experiments for new post checkout products in-market that drive real-world improvements. You’re Excited About This Opportunity Because You Will…
Support the design and execution of initiatives that tangibly improve the Merchant and Customer experience with DoorDash. Analyze key indicators of order experience and contribute to defining north star metrics that track performance improvements. Collaborate with cross-functional teams across Product, Engineering, Strategy & Operations, Account Management, Support and more. Run structured experiments and operational tests to uncover the best ways to improve the order experience and reduce refund exposure. What You’ll Do
Develop our long term vision for improving the order experience post checkout, including the refunds experience. Partner with Analytics and Product to scope, size, and prioritize initiatives. Collaborate with Product, Analytics, and Engineering teams to help execute change internally. Bring products to Merchants in partnership with Account Owners. Manage impacts to the refunds cost line. Define and track North Star metrics. qualifications
You have 4+ years of relevant experience. You have a Bachelor’s degree. You have strong experience developing a strategy and can use data to identify trends, uncover root causes, and drive forward a vision plan. Execution-focused and able to break down complex problems into actionable steps. You are comfortable working with data—SQL and Excel/Google Sheets experience preferred. You thrive in a cross-functional environment and are comfortable working with Product, Engineering, Strategy & Operations, Account Management, and Support teams. Detail-oriented with ability to organize, track, and analyze performance data. Bias for action and ability to operate in fast-paced, ambiguous environments. Customer- and merchant-obsessed and excited to help merchants scale their first-party fulfillment through Drive On-Demand. Why You’ll Love Working at DoorDash
We are leaders – Leadership is embraced by everyone at DoorDash. We are operators – We believe the only way to predict the future is to build it. We are learners – Everyone here is continually learning on the job. We are one team – The magic of DoorDash is our people, working together to drive impact. Compensation & Benefits
The national base pay range for this position within the United States, including Illinois and Colorado, is $98,600—$145,000 USD. Base salary is localized by work location and may be modified in the future. In addition to base salary, there are opportunities for equity grants. The compensation package includes comprehensive benefits (medical, dental, vision), 401(k) with employer matching, paid parental leave, wellness benefits, commuter benefits match, paid time off, and paid sick leave where allowed by law. Paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation and sick time accrual details are provided per schedule. To learn more about our benefits, visit our careers page. About DoorDash
DoorDash’s mission is to empower local economies by helping people move quickly, learn, and reiterate to make impactful decisions for Dashers, merchant partners, and consumers. We are a technology and logistics company continuously evolving to be the go-to for goods beyond food delivery. Our Commitment to Diversity and Inclusion
We are committed to growing a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams and believe true innovation happens when everyone has room at the table with the tools, resources, and opportunity to excel. Statement of Non-Discrimination: DoorDash prohibits discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability, or veteran status. We encourage applications from diverse backgrounds. We also comply with applicable fair chance hiring regulations where required. If you need any accommodations, please inform your recruiting contact upon initial connection. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Software Development Note: Some unrelated sections and headings appear to be remnants from other postings; this refined description focuses on the role and responsibilities for the Associate Manager, Dasher & Logistics - Order Experience Strategy & Operations.
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