Ultimate LLC
Job Description
Overview: We are seeking a detail-oriented and customer-focused
Customer Support Specialist
to serve as a vital connection between our sales team and clients. This role is heavily communication-driven, primarily through email, and requires strong organizational skills, responsiveness, and the ability to provide an excellent client experience.
Key Responsibilities:
Serve as the primary point of contact for clients via email, ensuring timely and professional responses. Provide support to the sales team by managing client inquiries, resolving issues, and coordinating follow-ups. Maintain accurate records of client communications, sales activities, and account details. Assist in preparing sales proposals, presentations, and client documentation. Monitor client accounts to ensure satisfaction, retention, and proactive problem-solving. Collaborate with internal departments to resolve client needs and ensure seamless service delivery. Track and report on client interactions, sales support activities, and service trends. Qualifications:
2+ years of experience in customer service, client support, or sales support. Strong written communication skills with a focus on clarity, professionalism, and accuracy. Proficiency in email communication tools and CRM systems (e.g., Salesforce, HubSpot, or similar). Highly organized with excellent attention to detail and time management skills. Ability to multitask and prioritize in a fast-paced environment. Team-oriented with a proactive and problem-solving mindset. Preferred Skills:
Experience supporting a sales team or working in a client-facing environment. Familiarity with order processing, account management, or administrative sales support. Strong interpersonal skills and ability to build positive relationships with clients and colleagues. Why Join Us?
Collaborative team environment where your role makes a direct impact on client satisfaction and sales success. Opportunities for professional development and growth. Competitive compensation and benefits package.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -082025-403901
Overview: We are seeking a detail-oriented and customer-focused
Customer Support Specialist
to serve as a vital connection between our sales team and clients. This role is heavily communication-driven, primarily through email, and requires strong organizational skills, responsiveness, and the ability to provide an excellent client experience.
Key Responsibilities:
Serve as the primary point of contact for clients via email, ensuring timely and professional responses. Provide support to the sales team by managing client inquiries, resolving issues, and coordinating follow-ups. Maintain accurate records of client communications, sales activities, and account details. Assist in preparing sales proposals, presentations, and client documentation. Monitor client accounts to ensure satisfaction, retention, and proactive problem-solving. Collaborate with internal departments to resolve client needs and ensure seamless service delivery. Track and report on client interactions, sales support activities, and service trends. Qualifications:
2+ years of experience in customer service, client support, or sales support. Strong written communication skills with a focus on clarity, professionalism, and accuracy. Proficiency in email communication tools and CRM systems (e.g., Salesforce, HubSpot, or similar). Highly organized with excellent attention to detail and time management skills. Ability to multitask and prioritize in a fast-paced environment. Team-oriented with a proactive and problem-solving mindset. Preferred Skills:
Experience supporting a sales team or working in a client-facing environment. Familiarity with order processing, account management, or administrative sales support. Strong interpersonal skills and ability to build positive relationships with clients and colleagues. Why Join Us?
Collaborative team environment where your role makes a direct impact on client satisfaction and sales success. Opportunities for professional development and growth. Competitive compensation and benefits package.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -082025-403901