State of South Carolina
IT Customer Service Specialist III (Santee-Wateree MHC)
State of South Carolina, Sumter, South Carolina, United States, 29153
Salary:
$45,300.00 - $77,000.00 Annually Location :
Sumter County, SC Job Type:
FTE - Full-Time Job Number:
179799 Agency:
Department of Behavioral Health and Developmental Disabilities Division:
Santee-Wateree Community Mental Health Center Opening Date:
09/03/2025 Closing Date:
9/16/2025 11:59 PM Eastern Agency Specific Application Procedures::
Please apply online. Residency Requirement:
No Class Code::
AM62 Position Number::
60005174 Normal Work Schedule::
Monday - Friday (8:30 - 5:00) Pay Grade:
TEC03 Hiring Range - Min.:
$45,300.00 Hiring Range - Max.:
$77,000.00 Opening Date:
09/03/2025 EEO Statement:
Equal Opportunity Employer Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Santee-Wateree Center for Mental Health, 801 N. Pike West, Sumter, SC 29150.
The Office of Mental Health's mission is to support the recovery of people with mental illnesses. We provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
Under limited supervision, as the IT Customer Service Specialist II, you will respond to and diagnose problems through discussions with users using problem recognition, research, and resolution steps. Provide end users within the four-county catchment area of Santee-Wateree with hardware and software solutions to ensure they have the tools needed to meet productivity. Maintain all hardware and software in accordance with ONIT directives.
Responsibilities for the
IT Customer Support Specialist III: Test simple applications and assists programmers to assess stability and functionality. Assist programmers, end users, IT personnel, and stakeholders to ensure that programs meet user's needs and are understood by users. Monitor and maintain data integrity of systems on a daily basis. Troubleshoot and resolve complex hardware, software and network related issues. Continually provide maintenance and perform upgrades to existing hardware and software. Support system on multiple platforms, including design and maintenance of Center website ensuring end-user access to all BHDD/OMH and Santee-Wateree developed programs required to perform daily duties Operate and monitor console systems, peripheral equipment, computing and networking systems. Monitor the status and operation of data center infrastructure. Work directly with vendors to install, maintain and troubleshoot and restore services by analyzing, identifying and diagnosing faults and symptoms using established and program specific processes and procedures for Voice-over-IP (VoIP) and other systems. Provide training and support to all staff on applicable center-related application software. Develop training processes and manuals. Provide training and support to all staff on applicable center-related application software. Develop training processes and manuals. Process users for network access, to include CIS, Outlook, VPN, EMR and Santee-Wateree website applications. Travel throughout the Santee-Wateree MHC catchment area as directed. "Position is considered essential and may be called back during crisis/disasters/emergencies". Minimum and Additional Requirements
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience. Preferred Qualifications
Bilingual abilities in English and Spanish (or another language) are a plus. Additional Comments Post hire, employees must:
Have basic to moderate complex knowledge of capabilities and intricacies of systems and applications. Have the ability to write and revise moderately complex to complex use documentation. Have extensive knowledge of computer and other data communication equipment maintenance, repair, modification, design circuitry and testing. Have knowledge of troubleshooting computer equipment hardware, and software. Have ability to communicate effectively, and establish and maintain working relationships with users, vendors, staff, clients, and other BHDD/OMH inside and outside personnel. Be able to understand and carry out complex technical and non-technical instructions and requests. Be able to analyze and convert complex technical instructions to materials that can be understood by non-technical personnel. *Position is considered essential and may be called back during crises/disasters/emergencies. The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click for additional information. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave S.C. Deferred Compensation Program available Retirement benefit choices *
State Retirement Plan State Optional Retirement Program
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01
Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)?
Yes No
02
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application.PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED.Please indicate your understanding to this statement by checking the box below.
Checking this box indicates my understanding of the above referenced statement.
03
Are you fluent in any language other than English? If so, what other language are you fluent in? 04
Do you have a high school diploma and have experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.*An associate degree or a bachelor's degree in a related field of study may be substituted for the required work experience.
Yes No
05
If you answered "Yes" to having experience in office automation systems, data communications system design, installation, operation, repair or processing of information in a data processing environment or related system, please describe your experience. 06
Please indicate your salary requirements (please be specific and not put "negotiable" or "open"). Required Question
$45,300.00 - $77,000.00 Annually Location :
Sumter County, SC Job Type:
FTE - Full-Time Job Number:
179799 Agency:
Department of Behavioral Health and Developmental Disabilities Division:
Santee-Wateree Community Mental Health Center Opening Date:
09/03/2025 Closing Date:
9/16/2025 11:59 PM Eastern Agency Specific Application Procedures::
Please apply online. Residency Requirement:
No Class Code::
AM62 Position Number::
60005174 Normal Work Schedule::
Monday - Friday (8:30 - 5:00) Pay Grade:
TEC03 Hiring Range - Min.:
$45,300.00 Hiring Range - Max.:
$77,000.00 Opening Date:
09/03/2025 EEO Statement:
Equal Opportunity Employer Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Santee-Wateree Center for Mental Health, 801 N. Pike West, Sumter, SC 29150.
The Office of Mental Health's mission is to support the recovery of people with mental illnesses. We provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
Under limited supervision, as the IT Customer Service Specialist II, you will respond to and diagnose problems through discussions with users using problem recognition, research, and resolution steps. Provide end users within the four-county catchment area of Santee-Wateree with hardware and software solutions to ensure they have the tools needed to meet productivity. Maintain all hardware and software in accordance with ONIT directives.
Responsibilities for the
IT Customer Support Specialist III: Test simple applications and assists programmers to assess stability and functionality. Assist programmers, end users, IT personnel, and stakeholders to ensure that programs meet user's needs and are understood by users. Monitor and maintain data integrity of systems on a daily basis. Troubleshoot and resolve complex hardware, software and network related issues. Continually provide maintenance and perform upgrades to existing hardware and software. Support system on multiple platforms, including design and maintenance of Center website ensuring end-user access to all BHDD/OMH and Santee-Wateree developed programs required to perform daily duties Operate and monitor console systems, peripheral equipment, computing and networking systems. Monitor the status and operation of data center infrastructure. Work directly with vendors to install, maintain and troubleshoot and restore services by analyzing, identifying and diagnosing faults and symptoms using established and program specific processes and procedures for Voice-over-IP (VoIP) and other systems. Provide training and support to all staff on applicable center-related application software. Develop training processes and manuals. Provide training and support to all staff on applicable center-related application software. Develop training processes and manuals. Process users for network access, to include CIS, Outlook, VPN, EMR and Santee-Wateree website applications. Travel throughout the Santee-Wateree MHC catchment area as directed. "Position is considered essential and may be called back during crisis/disasters/emergencies". Minimum and Additional Requirements
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience. Preferred Qualifications
Bilingual abilities in English and Spanish (or another language) are a plus. Additional Comments Post hire, employees must:
Have basic to moderate complex knowledge of capabilities and intricacies of systems and applications. Have the ability to write and revise moderately complex to complex use documentation. Have extensive knowledge of computer and other data communication equipment maintenance, repair, modification, design circuitry and testing. Have knowledge of troubleshooting computer equipment hardware, and software. Have ability to communicate effectively, and establish and maintain working relationships with users, vendors, staff, clients, and other BHDD/OMH inside and outside personnel. Be able to understand and carry out complex technical and non-technical instructions and requests. Be able to analyze and convert complex technical instructions to materials that can be understood by non-technical personnel. *Position is considered essential and may be called back during crises/disasters/emergencies. The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click for additional information. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave S.C. Deferred Compensation Program available Retirement benefit choices *
State Retirement Plan State Optional Retirement Program
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01
Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)?
Yes No
02
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application.PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED.Please indicate your understanding to this statement by checking the box below.
Checking this box indicates my understanding of the above referenced statement.
03
Are you fluent in any language other than English? If so, what other language are you fluent in? 04
Do you have a high school diploma and have experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.*An associate degree or a bachelor's degree in a related field of study may be substituted for the required work experience.
Yes No
05
If you answered "Yes" to having experience in office automation systems, data communications system design, installation, operation, repair or processing of information in a data processing environment or related system, please describe your experience. 06
Please indicate your salary requirements (please be specific and not put "negotiable" or "open"). Required Question