Business Analyst

Job DescriptionScope of Work:Requirements Gathering & Organization: The City is seeking support to gather, organize, and clarify requirements for utility assistance programs (focused on low-income customer support). Multiple groups-including Seattle Public Utilities (SPU), Seattle City Light (SCL), Seattle IT, and the Human Services Department (HSD)-are providing input, but the requirements are currently fragmented. The BA will help consolidate these into a structured format (requirements documentation, process flows, or summary options).Stakeholder Validation: Once organized, the BA will facilitate validation sessions with stakeholders and the steering committee to confirm alignment before solutions are developed.Cross-Agency Coordination: This effort involves SPU, SCL, IT, and HSD, which makes alignment critical.Future Opportunity: While the initial ask is limited to requirements gathering, this may evolve into a larger engagement involving system development, process transformation, and customer program design.RequirementsWhat we need from a BA:Utility customer service programs, especially those designed for low-income or assistance programs.Experience working with government or public sector clients, as this project requires coordination between multiple agencies.Familiarity with change management principles is also a must since the outcome might involve new processes and technology adoption.