Sbsnw
Seattle, United States | Posted on 09/02/2025
- Requirements Gathering & Organization : The City is seeking support to gather, organize, and clarify requirements for utility assistance programs (focused on low-income customer support). Multiple groups—including Seattle Public Utilities (SPU), Seattle City Light (SCL), Seattle IT, and the Human Services Department (HSD)—are providing input, but the requirements are currently fragmented. The BA will help consolidate these into a structured format (requirements documentation, process flows, or summary options).
- Stakeholder Validation : Once organized, the BA will facilitate validation sessions with stakeholders and the steering committee to confirm alignment before solutions are developed.
- Cross-Agency Coordination : This effort involves SPU, SCL, IT, and HSD, which makes alignment critical.
- Future Opportunity : While the initial ask is limited to requirements gathering, this may evolve into a larger engagement involving system development, process transformation, and customer program design.
Requirements
What we need from a BA:
- Utility customer service programs, especially those designed for low-income or assistance programs.
- Experience working with government or public sector clients, as this project requires coordination between multiple agencies.
- Familiarity with change management principles is also a must since the outcome might involve new processes and technology adoption.