Strategic Business Solutions Inc Defunct
Job Description
Scope of Work:
Requirements Gathering & Organization : The City is seeking support to gather, organize, and clarify requirements for utility assistance programs (focused on low-income customer support). Multiple groups-including Seattle Public Utilities (SPU), Seattle City Light (SCL), Seattle IT, and the Human Services Department (HSD)-are providing input, but the requirements are currently fragmented. The BA will help consolidate these into a structured format (requirements documentation, process flows, or summary options). Stakeholder Validation : Once organized, the BA will facilitate validation sessions with stakeholders and the steering committee to confirm alignment before solutions are developed. Cross-Agency Coordination : This effort involves SPU, SCL, IT, and HSD, which makes alignment critical. Future Opportunity : While the initial ask is limited to requirements gathering, this may evolve into a larger engagement involving system development, process transformation, and customer program design. Requirements
What we need from a BA:
Utility customer service programs, especially those designed for low-income or assistance programs. Experience working with government or public sector clients, as this project requires coordination between multiple agencies. Familiarity with change management principles is also a must since the outcome might involve new processes and technology adoption.
Requirements Gathering & Organization : The City is seeking support to gather, organize, and clarify requirements for utility assistance programs (focused on low-income customer support). Multiple groups-including Seattle Public Utilities (SPU), Seattle City Light (SCL), Seattle IT, and the Human Services Department (HSD)-are providing input, but the requirements are currently fragmented. The BA will help consolidate these into a structured format (requirements documentation, process flows, or summary options). Stakeholder Validation : Once organized, the BA will facilitate validation sessions with stakeholders and the steering committee to confirm alignment before solutions are developed. Cross-Agency Coordination : This effort involves SPU, SCL, IT, and HSD, which makes alignment critical. Future Opportunity : While the initial ask is limited to requirements gathering, this may evolve into a larger engagement involving system development, process transformation, and customer program design. Requirements
What we need from a BA:
Utility customer service programs, especially those designed for low-income or assistance programs. Experience working with government or public sector clients, as this project requires coordination between multiple agencies. Familiarity with change management principles is also a must since the outcome might involve new processes and technology adoption.