US Main
ASSOCIATE DIRECTOR OF NURSING The Associate Director of Nursing is responsible for planning, organizing, and directing all nursing and medical assistant services including our Vaccine for Children Program (VFC) as well as overseeing infection control and occupational health processes. The Associate Director of Nursing will be responsible for collaborating with clinical leadership on best practices involving patient care. If you are passionate about providing access to quality and compassionate care to the underserved, you will find your career rewarding and impactful. As the Associate Director of Nursing, you will be part of a dynamic and fast-paced team with a shared vision to break down barriers in delivering healthcare excellence! YOUR RESPONSIBILITIES: Oversee site nursing managers and the chronic care nurse manager by providing direct supervision to, and coordination of daily expectations. Oversee Chronic Care Management and be the direct contact for the ACO Work with nurse managers, in collaboration with site managers and other team members, to plan, organize, and direct all nursing services within the Nursing Department Steward the philosophy, purpose, policies and procedures, and standards for RN, LPN, and MA care within the Medical Department Ensure adequate RN, LPN, and MA staffing and competency throughout the Nursing Department Foster an environment in which each RN, LPN, and MA practices to the top of their license, certification, and/or skillset and role Introduce nursing innovations by piloting new roles and care delivery models with the primary purpose of making patient care more safe, effective, timely, efficient, equitable, patient centered, and family-centered Develop and maintain Key Performance Indicators for both staffing and performance metrics Generate and implement both an onboarding and a continuing education curriculum for RNs, LPNs, and MAs, aimed at maximizing staff retention and professional development utilizing existing software. Collaborate with other Leadership Team members as well as other clinical leaders within the organization on issues of patient care, clinical quality, compliance, customer service, utilization management, care management, patient access, system redesign, safety, and health center strategy. Participate in the organization’s readiness programs for regulatory surveys, including Joint Commission, NCQA, DPH, FTCA, and HRSA site visits. Review and acts on patient satisfaction surveys, incident reports, and other feedback relating to nursing care Evaluate nursing clinic access data and works with clinical directors to improve wait times for nursing services Run the annual Flu clinic for employees Participate in development of Nursing Department budget, together with the Medical Director, the VP of operations, and the Chief Financial Officer. Revise and maintains the organization’s infection control and occupational health policies with special focus on COVID 19 and contact tracing. Attend all required meetings; these include, but may not be limited to: Primary Care Collaboration (weekly) Medical Department Staff Meeting (monthly) Medical Managers Meeting (weekly) Quality Council Meeting (monthly) ACO meeting (monthly) Population Health meeting (monthly) Clinical Committee Meeting (Q1-3 months) Credentialing Committee (Q1-3 months) Environment of Care Meeting (Q1-3 months) YOUR QUALIFICATIONS, COMPETENCIES, TRAITS Master’s Degree preferred. Must have 5 years of RN experience with 3+ years of supervisory experience. Must have a current valid Massachusetts RN license. Must have at least 3 years of primary care experience as a registered nurse. Must have at least 3 years of nurse management experience. Must be willing to travel to/from all sites and off-site meetings. Must be open to off-hour events and meetings with flexibility to attend on weekends as requested. Experience working within a complicated healthcare system with multiple product lines is preferred. Bilingual in Spanish, Portuguese, or Haitian Creole preferred. Primary care triage preferred. Experience with Patient Centered Medical Home model and concepts preferred. Knowledge of and experience with EMR and Microsoft Office systems required. Experience working with diverse cultures preferred with strong commitment to creating an inclusive work environment and reducing inequities among the patients we serve. Must have a willingness to work flexible hours to meet the organization's needs/demands. Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve. Must believe in the work we do, with a strong passion to serve underserved populations in diverse settings.