Overview
Associate Manager, Strategy and Operations - Merchant Fraud
Join to apply for the Associate Manager, Strategy and Operations - Merchant Fraud role at DoorDash .
The Strategy & Operations team is looking for an Associate Manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll specifically be focused on creating our strategy and executing against ambitious goals around preventing Merchant fraud. You'll grow familiar with our three audiences — Consumers, Dashers and Merchants. Most importantly, you'll help promote the delicate balance between providing our Merchants the best experience possible while keeping bad actors at bay.
Responsibilities
- Have a chance to define and implement DoorDash’s strategy for Merchant fraud and be responsible for delivering direct business impact to DoorDash
- Build a framework for improved product flows for DoorDash merchants, that prevents fraud while also ensuring a smooth experience for good actors, spanning across onboarding and post-onboarding
- Enable new partnerships across DoorDash's platform – build solutions to proactively protect new partnerships from a merchant perspective
- Influence and engage across the company – partner with the product, engineering, and analytics teams to establish goals and execute against them
- Improve through experimentation – use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth
Qualifications
- 4-5+ years of experience in management consulting, strategy, bizops, investment banking, analytics or related experience; high-growth tech experience preferred
- Experience leading large cross-functional projects from end-to-end, hitting goals, and succeeding in a team environment
- Proven problem solving and analytical skills; proficiency in SQL and Excel are required
- Bachelor degree required
Compensation and Benefits
The national base pay range for this position within the United States is $98,600—$145,000 USD. Base salary is localized according to work location and ranges may be modified in the future. In addition to base salary, opportunities for equity grants are available. DoorDash offers a comprehensive benefits package including medical, dental, and vision benefits, 401(k) with employer matching, paid parental leave, wellness benefits, commuter benefits match, paid time off, and paid sick leave in compliance with applicable laws.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation and sick time accrued based on hours worked, with specific accrual examples provided in the original listing.
DoorDash is committed to diversity, inclusion, and equal opportunity. We provide Covey as part of our hiring process where applicable and adhere to relevant local regulations and non-discrimination policies. If you need accommodations, please inform your recruiting contact upon initial connection.
About DoorDash
DoorDash’s mission is to empower local economies. We are a technology and logistics company that aims to help people turn to DoorDash for a wide range of goods, not just food. We offer a broad benefits package to support employees’ happiness, healthiness, and well-being.
Equal Opportunity and Inclusion
We’re committed to growing an inclusive community and hiring diverse teams from all backgrounds and perspectives. We value a diverse workforce and encourage applications from women, non-binary and gender-nonconforming individuals, LGBTQIA+, people of color, differently-abled individuals, caretakers, and veterans.
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