BD
Strategic Customer Director - Mid-market - North East Region
BD, Canaan, Connecticut, us, 06018
Strategic Customer Director - Mid-market - North East Region
Join to apply for the Strategic Customer Director - Mid-market - North East Region role at BD. Overview
The Strategic Customer Director (SCD) is accountable for managing the entire customer lifecycle with the US Region’s Mid-market health systems (IDNs). The SCD represents the entire BD portfolio and leads a multi-functional matrix team including sales, business unit national accounts, clinical services, GPO, customer care, supply chain, channel management, marketing, medical affairs, and quality. The goal is to ensure customer goals and BD sales growth and profitability targets are achieved. The role includes developing and executing strategic account business plans, building executive relationships, and achieving key business metrics such as revenue growth, customer satisfaction, and team leadership. Key Responsibilities
Drive high-value business development initiatives to achieve revenue and gross profit targets Develop and expand relationships with executive and enterprise-level decision makers Act as the BD account leader/account owner at assigned accounts Lead the development of enterprise strategies Proactively grow accounts by being the "One BD" Account leader Identify and lead enterprise opportunities Present compelling and innovative ideas to executives to co-create value with customers Think expansively about the value BD can bring to customers across all solution sets Skills And Competencies
Results Driver: Proactively lead the process to grow accounts and achieve business goals Project Management: Oversee account teams, implement plans, and accomplish objectives Problem-Solver: Strategic mindset and collaboration with leaders from various departments Relationship Lead: Access to executive decision makers and drive new revenue Domain Knowledge: Healthcare industry expertise and understanding of profitability drivers Collaborator: Influence without authority and thrive in ambiguous situations Experience And Education
Bachelor’s degree required; graduate or clinical degree preferred Sales leadership experience strongly preferred Minimum 5 years of large account management/IDN experience Minimum 7 years of sales and/or marketing experience in healthcare Proven ability to engage, build relationships, and close deals with C-suite Experience in complex matrix organizational structures Understanding of hospital systems operations and decision-making Solution and consultative selling experience Experience negotiating complex customer agreements Experience working with health systems at the C-suite level Development of joint business plans and strong communication/influencing skills Location And Compensation
Primary Work Location: USA IL - Vernon Hills; Additional Location: USA MO - St Louis Salary range: $190,000 - $206,000 annual base plus incentives Why Join Us
BD is committed to investing in its associates’ well-being and development and to rewarding performance. We offer a competitive compensation and benefits package. You’ll join a culture that values authenticity, accountability, learning, and improvement, and you’ll have the chance to contribute to meaningful health outcomes. For more information about BD, visit our careers site. Equal Opportunity
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic status, sexual orientation, gender identity or expression, genetics, disability, military status, or other legally protected characteristics.
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Join to apply for the Strategic Customer Director - Mid-market - North East Region role at BD. Overview
The Strategic Customer Director (SCD) is accountable for managing the entire customer lifecycle with the US Region’s Mid-market health systems (IDNs). The SCD represents the entire BD portfolio and leads a multi-functional matrix team including sales, business unit national accounts, clinical services, GPO, customer care, supply chain, channel management, marketing, medical affairs, and quality. The goal is to ensure customer goals and BD sales growth and profitability targets are achieved. The role includes developing and executing strategic account business plans, building executive relationships, and achieving key business metrics such as revenue growth, customer satisfaction, and team leadership. Key Responsibilities
Drive high-value business development initiatives to achieve revenue and gross profit targets Develop and expand relationships with executive and enterprise-level decision makers Act as the BD account leader/account owner at assigned accounts Lead the development of enterprise strategies Proactively grow accounts by being the "One BD" Account leader Identify and lead enterprise opportunities Present compelling and innovative ideas to executives to co-create value with customers Think expansively about the value BD can bring to customers across all solution sets Skills And Competencies
Results Driver: Proactively lead the process to grow accounts and achieve business goals Project Management: Oversee account teams, implement plans, and accomplish objectives Problem-Solver: Strategic mindset and collaboration with leaders from various departments Relationship Lead: Access to executive decision makers and drive new revenue Domain Knowledge: Healthcare industry expertise and understanding of profitability drivers Collaborator: Influence without authority and thrive in ambiguous situations Experience And Education
Bachelor’s degree required; graduate or clinical degree preferred Sales leadership experience strongly preferred Minimum 5 years of large account management/IDN experience Minimum 7 years of sales and/or marketing experience in healthcare Proven ability to engage, build relationships, and close deals with C-suite Experience in complex matrix organizational structures Understanding of hospital systems operations and decision-making Solution and consultative selling experience Experience negotiating complex customer agreements Experience working with health systems at the C-suite level Development of joint business plans and strong communication/influencing skills Location And Compensation
Primary Work Location: USA IL - Vernon Hills; Additional Location: USA MO - St Louis Salary range: $190,000 - $206,000 annual base plus incentives Why Join Us
BD is committed to investing in its associates’ well-being and development and to rewarding performance. We offer a competitive compensation and benefits package. You’ll join a culture that values authenticity, accountability, learning, and improvement, and you’ll have the chance to contribute to meaningful health outcomes. For more information about BD, visit our careers site. Equal Opportunity
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic status, sexual orientation, gender identity or expression, genetics, disability, military status, or other legally protected characteristics.
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