Ramp
Customer Activation Manager | Public Sector
Ramp, Washington, District of Columbia, us, 20022
Overview
Customer Activation Manager | Public Sector This role focuses on the successful implementation and adoption of Ramp’s products within public sector organizations, guiding onboarding, adoption, and ongoing optimization to deliver measurable value. What You’ll Do
Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements. Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives. Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector. Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem. Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions. Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs. Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical. Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines. What You’ll Need
7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company. Based in the Washington, DC metro area. Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations. Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences. Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions. Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs. High adaptability and comfort working in a fast-paced, mission-driven environment. Nice to Haves
Bachelor’s degree from an accredited university. Experience working with public sector organizations (federal, state, local, or education) and managing relationships with numerous stakeholders. Experience with government financial systems, ERP, or accounting platforms (e.g., Oracle, PeopleSoft, Workday, SAP). Familiarity with public sector compliance frameworks (e.g., FedRAMP, SOC 2, HIPAA, CJIS). Project management certification (e.g., PMP, CAPM, or PMI-ACP). Background in finance, accounting, or government procurement. Experience scaling customer success practices at a high-growth company. Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you Partially covered for your dependents One Medical annual membership 401k (including employer match on contributions made while employed by Ramp) Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend to support your home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Ramp Applicant Privacy Notice Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales Referrals increase your chances of interviewing at Ramp by 2x Get notified about new Activation Manager jobs in Washington, United States.
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Customer Activation Manager | Public Sector This role focuses on the successful implementation and adoption of Ramp’s products within public sector organizations, guiding onboarding, adoption, and ongoing optimization to deliver measurable value. What You’ll Do
Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements. Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives. Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector. Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem. Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions. Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs. Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical. Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines. What You’ll Need
7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company. Based in the Washington, DC metro area. Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations. Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences. Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions. Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs. High adaptability and comfort working in a fast-paced, mission-driven environment. Nice to Haves
Bachelor’s degree from an accredited university. Experience working with public sector organizations (federal, state, local, or education) and managing relationships with numerous stakeholders. Experience with government financial systems, ERP, or accounting platforms (e.g., Oracle, PeopleSoft, Workday, SAP). Familiarity with public sector compliance frameworks (e.g., FedRAMP, SOC 2, HIPAA, CJIS). Project management certification (e.g., PMP, CAPM, or PMI-ACP). Background in finance, accounting, or government procurement. Experience scaling customer success practices at a high-growth company. Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you Partially covered for your dependents One Medical annual membership 401k (including employer match on contributions made while employed by Ramp) Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend to support your home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Ramp Applicant Privacy Notice Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales Referrals increase your chances of interviewing at Ramp by 2x Get notified about new Activation Manager jobs in Washington, United States.
#J-18808-Ljbffr