Amazon
Sr. Product Support Engineer, Amazon Prime Air
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Overview Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests.
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
Responsibilities
Drive deployment of hardware and software functionality within Prime Air projects
Investigate issues and provide effective resolutions across multiple disciplines
Design and specify ground support equipment to enable delivery operations
Collaborate with engineering, manufacturing, and operations teams to decompose problems into actionable solutions
Communicate clearly with stakeholders to build trust and ensure alignment
Translate lessons learned into requirement updates and process improvements
Basic Qualifications
Experience working with interdisciplinary teams to execute product design from concept to production
Experience in developing functional specifications, design verification plans and functional test procedures
Experience in component selection and understanding of component reliability
Experience with prototyping and implementation
Experience in the design of complex mechanical products and equipment at volume
Experience with troubleshooting and trend analysis
Preferred Qualifications
Experience with the project management of technical projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit amazon benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company – Amazon.com Services LLC Job ID: A3069258
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Overview Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests.
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
Responsibilities
Drive deployment of hardware and software functionality within Prime Air projects
Investigate issues and provide effective resolutions across multiple disciplines
Design and specify ground support equipment to enable delivery operations
Collaborate with engineering, manufacturing, and operations teams to decompose problems into actionable solutions
Communicate clearly with stakeholders to build trust and ensure alignment
Translate lessons learned into requirement updates and process improvements
Basic Qualifications
Experience working with interdisciplinary teams to execute product design from concept to production
Experience in developing functional specifications, design verification plans and functional test procedures
Experience in component selection and understanding of component reliability
Experience with prototyping and implementation
Experience in the design of complex mechanical products and equipment at volume
Experience with troubleshooting and trend analysis
Preferred Qualifications
Experience with the project management of technical projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit amazon benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company – Amazon.com Services LLC Job ID: A3069258
#J-18808-Ljbffr