Dassault Systèmes
Senior Software Support Engineer
Dassault Systèmes, San Diego, California, United States, 92189
Overview
Senior Software Support Engineer
role at
Dassault Systèmes .
This BIOVIA role is in San Diego, CA. It is for a client-focused engineer with a solid technical skill set to provide post-sales support for our enterprise software solutions.
Role Description and Responsibilities BIOVIA, a brand of DASSAULT SYSTEMES, supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. Our support model allows our support engineers to work directly with customers, providing technical support for post-deployment issues. BIOVIA Customer Success Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software. To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers. Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Qualifications
Bachelor’s degree or higher in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain is preferred
3-4 years of prior experience delivering technical support for enterprise software
Be an avid problem solver with a strong desire to be in a customer-facing role
Have the ability to work independently or in small teams
Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
SQL script creation and Oracle Database administration
Microsoft Windows Server system administration and Active Directory
Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
TCP/IP and network topology knowledge, including load balancers, routers, etc.
Citrix XenApp or similar virtualization software
Compensation & Benefits Compensation for this role will be commensurate with experience. The total expected compensation range will be between $90,000 and $105,000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Dassault Systèmes offers an excellent salary with potential for bonus, along with the following benefits: medical, dental, vision, employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (up to 8%), flexible time off policy, and 10 paid holidays.
Salary pay transparency
Equal Opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, genetic information, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
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role at
Dassault Systèmes .
This BIOVIA role is in San Diego, CA. It is for a client-focused engineer with a solid technical skill set to provide post-sales support for our enterprise software solutions.
Role Description and Responsibilities BIOVIA, a brand of DASSAULT SYSTEMES, supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. Our support model allows our support engineers to work directly with customers, providing technical support for post-deployment issues. BIOVIA Customer Success Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software. To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers. Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Qualifications
Bachelor’s degree or higher in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain is preferred
3-4 years of prior experience delivering technical support for enterprise software
Be an avid problem solver with a strong desire to be in a customer-facing role
Have the ability to work independently or in small teams
Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
SQL script creation and Oracle Database administration
Microsoft Windows Server system administration and Active Directory
Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
TCP/IP and network topology knowledge, including load balancers, routers, etc.
Citrix XenApp or similar virtualization software
Compensation & Benefits Compensation for this role will be commensurate with experience. The total expected compensation range will be between $90,000 and $105,000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Dassault Systèmes offers an excellent salary with potential for bonus, along with the following benefits: medical, dental, vision, employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (up to 8%), flexible time off policy, and 10 paid holidays.
Salary pay transparency
Equal Opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, genetic information, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
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