Accenture
Utilities Industry Consultant/CIS Transformation
Accenture, Chicago, Illinois, United States, 60290
Overview
Utilities Industry Consultant/CIS Transformation – Accenture Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, we apply industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers improve cost effectiveness, revenue assurance/extension, and customer satisfaction and loyalty. Our Strategy & Consulting practice helps leaders reinvent their enterprises to drive growth, improve competitiveness, reduce cost, and deliver sustainable stakeholder value. We leverage technology, data, analytics, AI, change management, and sustainability capabilities to architect and accelerate enterprise reinvention. Key Responsibilities
Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies. Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client objectives. Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives. Manage project teams, guiding junior members and ensuring delivery quality, timelines, and budget adherence. Lead business development activities by identifying opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits. Contribute to thought leadership by staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector. Mentor team members and foster a collaborative, high-performance work environment. What you need
Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery. Minimum of 2 years of functional experience with SAP or Oracle platforms. Expertise in Meter to Cash operations, functions, and technologies. Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements). Bachelor’s degree or equivalent work experience. Ability to travel as needed. Bonus Points If
At least 2 years of experience in an advisory or consulting role. Professional Skill Requirements
Ability to improvise and adapt to lead clients and teams through change and ambiguity. Ability to earn client trust and partner with them to design business processes, lead design thinking workshops, develop business cases, deliver agile projects, develop new operating models, manage talent and change, and co-create intellectual property. Compensation and Benefits
Compensation varies depending on location, role, skill, and experience. Accenture provides a reasonable range of compensation for roles in various states as required by local law. Applications are accepted on an ongoing basis with no fixed deadline. Benefits information is available here. California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington have specific salary ranges published below. Equal Employment Opportunity & Accommodations
What We Believe: Accenture is committed to diversity and inclusion with every person having a sense of belonging. Inclusion and diversity are fundamental to our culture and core values. Equal Employment Opportunity Statement: Accenture is an Equal Opportunity Employer. We do not discriminate based on age, disability, ethnicity, gender, gender identity or expression, religion, sexual orientation, or other protected status. Employment decisions are made without regard to protected characteristics. Accenture provides reasonable accommodations for disabilities and for religious observances. For accommodations or questions, contact the toll-free number or your recruiter. Other statements: Applicants must have work authorization in the United States without future sponsorship requirements. Some roles may require additional compliance with client and company policies.
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Utilities Industry Consultant/CIS Transformation – Accenture Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, we apply industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers improve cost effectiveness, revenue assurance/extension, and customer satisfaction and loyalty. Our Strategy & Consulting practice helps leaders reinvent their enterprises to drive growth, improve competitiveness, reduce cost, and deliver sustainable stakeholder value. We leverage technology, data, analytics, AI, change management, and sustainability capabilities to architect and accelerate enterprise reinvention. Key Responsibilities
Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies. Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client objectives. Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives. Manage project teams, guiding junior members and ensuring delivery quality, timelines, and budget adherence. Lead business development activities by identifying opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits. Contribute to thought leadership by staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector. Mentor team members and foster a collaborative, high-performance work environment. What you need
Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery. Minimum of 2 years of functional experience with SAP or Oracle platforms. Expertise in Meter to Cash operations, functions, and technologies. Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements). Bachelor’s degree or equivalent work experience. Ability to travel as needed. Bonus Points If
At least 2 years of experience in an advisory or consulting role. Professional Skill Requirements
Ability to improvise and adapt to lead clients and teams through change and ambiguity. Ability to earn client trust and partner with them to design business processes, lead design thinking workshops, develop business cases, deliver agile projects, develop new operating models, manage talent and change, and co-create intellectual property. Compensation and Benefits
Compensation varies depending on location, role, skill, and experience. Accenture provides a reasonable range of compensation for roles in various states as required by local law. Applications are accepted on an ongoing basis with no fixed deadline. Benefits information is available here. California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington have specific salary ranges published below. Equal Employment Opportunity & Accommodations
What We Believe: Accenture is committed to diversity and inclusion with every person having a sense of belonging. Inclusion and diversity are fundamental to our culture and core values. Equal Employment Opportunity Statement: Accenture is an Equal Opportunity Employer. We do not discriminate based on age, disability, ethnicity, gender, gender identity or expression, religion, sexual orientation, or other protected status. Employment decisions are made without regard to protected characteristics. Accenture provides reasonable accommodations for disabilities and for religious observances. For accommodations or questions, contact the toll-free number or your recruiter. Other statements: Applicants must have work authorization in the United States without future sponsorship requirements. Some roles may require additional compliance with client and company policies.
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