LUSH North America
Overview
Position:
Seasonal Ambassador Hours:
0-39 hours/week Type:
Contract Role Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap it's about making a positive impact on the world, one bar at a time! Responsibilities: Sales and Customer Experience:
Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the stores overall sales. Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it. Building the Brand:
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store events and initiatives to bring in more traffic. Product Passion:
Continually expand product knowledge with ongoing learning. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations.
Team Involvement:
Develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, seek feedback, resources, and opportunities to improve skills. Diversity, Equity, Inclusion, and Belonging (DEIB):
Encourage open communication and actively listen to team members' perspectives related to DEIB. Foster belonging by promoting teamwork and valuing each employee's contributions.
Operational Excellence:
Be punctual and reliable. Participate in teamwork, take breaks as needed, and stay up-to-date with company news. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience. Stock and Inventory:
Use merchandising guidelines to adjust displays based on sales to improve the customer experience. Policies and Procedures:
Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Qualifications: Required: Excellent customer service skills Flexibility to adapt to changing situations and priorities in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred: Experience with consultation-based customer service models Strong problem-solving skills to address issues that arise in day-to-day operations Experience working in a team environment Experience working in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages
Pay: 16.50 USD per hour Best of luck on your job search, and don't forget to follow us to learn more! Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. We acknowledge the traditional territories and communities where our facilities are located and commit to reconciliation and ongoing allyship with Indigenous Peoples. #J-18808-Ljbffr
Position:
Seasonal Ambassador Hours:
0-39 hours/week Type:
Contract Role Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap it's about making a positive impact on the world, one bar at a time! Responsibilities: Sales and Customer Experience:
Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the stores overall sales. Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it. Building the Brand:
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store events and initiatives to bring in more traffic. Product Passion:
Continually expand product knowledge with ongoing learning. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations.
Team Involvement:
Develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, seek feedback, resources, and opportunities to improve skills. Diversity, Equity, Inclusion, and Belonging (DEIB):
Encourage open communication and actively listen to team members' perspectives related to DEIB. Foster belonging by promoting teamwork and valuing each employee's contributions.
Operational Excellence:
Be punctual and reliable. Participate in teamwork, take breaks as needed, and stay up-to-date with company news. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience. Stock and Inventory:
Use merchandising guidelines to adjust displays based on sales to improve the customer experience. Policies and Procedures:
Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Qualifications: Required: Excellent customer service skills Flexibility to adapt to changing situations and priorities in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred: Experience with consultation-based customer service models Strong problem-solving skills to address issues that arise in day-to-day operations Experience working in a team environment Experience working in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages
Pay: 16.50 USD per hour Best of luck on your job search, and don't forget to follow us to learn more! Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. We acknowledge the traditional territories and communities where our facilities are located and commit to reconciliation and ongoing allyship with Indigenous Peoples. #J-18808-Ljbffr